Night Audit

Trilogy- Huntsville Downtown.; Huntsville (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401k with employer match

Paid PTO

Uniforms provided

Job summary

Ascent Hospitality is seeking a Front Desk Agent to welcome guests, manage check-ins and check-outs, and handle front desk operations at our Huntsville property. You will communicate room availability, rates, and services while maintaining high standards of guest satisfaction.

The role requires strong English communication, ability to work as part of a team, and proficiency with basic computer and office equipment.

Qualifications

• Previous experience as a hotel Front Desk Agent preferred.
• Excellent communication and organizational skills.
• Proficient in reading/writing/speaking English and communicating with guests.
• Familiar with computer operations.
• Familiar with office equipment (copier, printer, fax, phone).
• Ability to follow instructions with limited variables.
• Strong customer service skills and disciplined time management.

Responsibilities

• Balance accounts from day shift.
• Welcome guests on arrival and assign rooms.
• Manage front desk activities, check-ins and check-outs.
• Inform guests about payment methods and verify IDs.
• Register guests with needed information and dates of stay.
• Ensure guest satisfaction through wake-up calls and requests.
• Respond to guest complaints professionally.
• Create invoices and checks for vendors and staff.
• Maintain official documentation for the role.
• Ensure end-of-day activities complete.

Skills

Excellent communication

Organizational skills

English proficiency

Education

High school diploma or equivalent

Tools

Computer literacy

Office equipment familiarity

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

BENEFITS:

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employer MATCH!
• Paid PTO!
• Uniforms Provided for most positions!

ESSENTIAL FUNCTIONS:

• Balancing the accounts from day shift
• Welcome guests upon their arrival and assign rooms
• Manage front desk activity and handling guest check-ins and check-outs
• Inform customers about payment methods and verify that I.D. and payments method match
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests
• Respond to guest complaints in a timely and professional manner
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed
• Answering calls and queries related to potential booking
• Provide information about our hotel, available rooms, rates and amenities
• Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
• Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
• Maintain knowledge of standards and company policies
• Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions, e.g. telephone charges, food and beverage revenue, and posting credit card charges.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Previous experience as a hotel Front Desk Agent preferred
• Excellent communication and organizational skills.
• Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
• Must be familiar with a computer operation
• Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
• Ability to apply commonsense understanding to carry out instructions given.
• Ability to comply in standardized situations with only occasional or no variables.
• Must have excellent customer service skills.
• Must be disciplined, manage time well and able to work independently without supervision.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
• May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations
• Must be able to work the overnight hours beginning (10:00-11:00 pm) and maintain alertness and attentiveness for a minimum of eight (8) hours).

QUALIFICATION STANDARDS:

• High school education or equivalent is required. Some college preferred.
• Six (6) months related experience or training preferred.
• Must be able to work in team environment, but will most often work independently on shift.