Night Audit (Front Desk Night Shift)

MHG Hotels; West Lafayette (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k with Employer Contribution (Full-Time)

Medical, Dental, Vision (Full-Time)

Paid Time Off

Hotel Room Discounts

Flexible Shifts Offered

Job summary

MHG Hotels is seeking a Night Auditor to ensure a welcoming environment for guests arriving at any hour. Responsibilities include managing guest check-ins and check-outs, resolving requests, and maintaining hotel information accuracy.

The ideal candidate will exhibit professionalism, attention to detail, and a genuine caring demeanor. This full-time position may require standing for long durations and performing various tasks throughout night shifts, along with opportunities for advancement within our hotel.

Qualifications

• Professional demeanor with a warm and welcoming personality.
• Ability to engage with individuals from varying backgrounds.
• Demonstrated desire to understand others.

Responsibilities

• Organize and process guest check-ins/outs, verifying identity.
• Respond to and resolve guest requests efficiently.
• Run daily reports for communication to next shift staff.

Skills

People-oriented demeanor

Attention to detail

Professional communication

Job description

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Night Auditor, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.

Benefits Offered

• Cross‑training Opportunities
• Hotel Room Discounts
• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full‑Time)
• Merit Increase $
• 401k with Employer Contribution (Full‑Time)
• Medical, Dental, Vision (Full‑Time)
• Life Insurance (Full‑Time)
• Long‑term/Short‑term Disability (Full‑Time)
• Accident (Full‑Time)
• Critical Illness (Full‑Time)

Schedule

• Flexible Shifts Available
• Morning/Evening/Night
• Weekends
• Full‑Time/Part‑Time

Key Qualities

• A warm, people‑oriented demeanor
• A team‑first attitude
• A gift for paying attention to the smallest details

Responsibilities

• Organize, confirm, and process guest check‑in/check‑outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Process night audit
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake‑up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate and necessary messages
• Protect company assets
• Comply with all quality assurance expectations
• Keep doors locked during the night
• Clean and organize the front desk, lobby, and market area when the hotel is quiet

Required Qualities and Attributes

• A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others
• Be genuinely caring and compassionate and visibly demonstrate desire to understand others
• Create confidence and trust, while communicating the right message at the right time
• Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
• Be direct yet tactful and considerate of the audience
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette
• Maintain awareness of undesirable persons on premises
• Clean professional appearance
• Perform other reasonable job duties as requested by Supervisors

Minimum Requirements

The Night Audit role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.

Equal Employment Opportunity

MHG Hotels LLC seeks to attract and retain a high‑performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.