Night Audit and Guest Services Lead

White Lodging; Austin (TX); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

DailyPay

Medical insurance

PTO with rollover

Wellness tools

Referral bonuses

401(k) match

Tuition reimbursement

Hotel discounts

Job summary

White Lodging is seeking a Night Auditor to support the Hyatt Place Austin Downtown location. You will assist guests at the front desk, balance all hotel transactions daily, and run audits to ensure accurate revenues and statistics.

The role emphasizes excellent guest service, privacy, and the ability to respond to emergencies. The position requires a customer-service mindset, independence, and attention to detail, with willingness to work nights, weekends, and holidays.

Qualifications

• Passion for customer service.
• Ability to work independently while supporting hotel operations.
• Strong attention to detail and organization.
• Hospitality experience is preferred but not required.
• Willingness to work nights, weekends, and holidays.
• Ability to lift up to 10 lbs and stand for long periods.

Responsibilities

• Assist guests efficiently, courteously, and professionally at the front desk.
• Provide excellent guest service throughout shift.
• Balance hotel and restaurant transactions daily (credit cards, cash, change funds).
• Follow credit, cash-handling, and accounting procedures.
• Run audits and reports and record revenues and statistics accurately.
• Read and explain reports, guest folios, and emergency procedures.
• Maintain privacy and confidentiality of guest and hotel information.
• Respond to guest concerns or complaints and resolve issues.
• Respond to emergencies and perform other duties as assigned.

Skills

Customer service

Independence

Attention to detail

Hospitality experience (preferred)

Night/weekend availability

Job description

White Lodging is seeking a Night Auditor to support the Hyatt Place Austin Downtown location. You will assist guests at the front desk, balance all hotel transactions daily, and run audits to ensure accurate revenues and statistics.

The role emphasizes excellent guest service, privacy, and the ability to respond to emergencies. The position requires a customer-service mindset, independence, and attention to detail, with willingness to work nights, weekends, and holidays.