Night Audit

Ontario Trillium Foundation; Southaven (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k

Life Insurance

Short/Long-Term Disability Insurance

Employee Discounts

Employee Assistance Program (EAP)

Growth opportunities

Job summary

Avid Hotel Memphis Southaven is seeking a Night Auditor to balance daily revenue and expenses while performing front desk duties during the night shift. The role emphasizes exceptional guest service, accuracy in financial records, and ensuring smooth overnight operations.

Responsibilities include QA for the front desk, cash handling, and nightly audits, with opportunities for growth within Vista Host’s portfolio.

Qualifications

• Must communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs and handle physical tasks.
• Willingness to work night shifts, including weekends and holidays.

Responsibilities

• Provide exceptional customer service, making guests' overnight stays comfortable.
• Perform quality assurance (QA) requirements for the front desk department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
• Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
• Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
• Conduct the property management night audit system, closing the current business day and opening the new day.
• Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
• Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
• Perform other duties as assigned by management to support overnight operations.

Skills

Customer service

Attention to detail

English communication

Stamina/physical

Tools

Cash handling

Job description

POSITION TITLE: Night Auditor

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

ABOUT AVID HOTEL MEMPHIS SOUTHAVEN

The Avid Hotel Memphis Southaven, managed by Vista Host Management & Development

Company, is known for its modern and welcoming environment. We offer 100+ rooms

designed with a commitment to simplicity, comfort, and quality. Our hotel is conveniently

located just minutes from Memphis International Airport and the vibrant Southaven Towne

Center, making it an ideal choice for business and leisure travelers alike. As a top-rated

property on TripAdvisor, our dedication to guest satisfaction is unwavering, creating a

positive experience that keeps guests coming back.

POSITION SUMMARY

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and

expense transactions, and performing front desk duties during the night shift. This role

involves providing exceptional customer service, resolving guest issues, and ensuring the

accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR?

• Enjoys working independently during night hours and has strong problem-solving skills.
• Has a high level of attention to detail, especially when handling financial transactions and accounting tasks.
• Is capable of providing excellent customer service while managing various front desk duties.
• Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• 401k.
• Life / STD Insurance.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host’s expanding portfolio.

DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.
• Perform quality assurance (QA) requirements for the front desk department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
• Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
• Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
• Conduct the property management night audit system, closing the current business day and opening the new day.
• Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
• Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
• Perform other duties as assigned by management to support overnight operations.

POSITION REQUIREMENTS

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.Strong attention to detail and the ability to manage financial transactions accurately.
• Willingness to work night shifts, including weekends and holidays.