Night Audit

Vista Host Hotels Management & Development; Southaven (MS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Vision/Dental Insurance

401k

Life Insurance

Employee Discounts

Employee Assistance Program

Paid Time Off

Job summary

Vista Host Hotels Management & Development is seeking a Night Auditor for the Avid Hotel Memphis Southaven. The role balances nightly revenue, performs front desk duties, and ensures accurate financial records to maintain smooth overnight operations.

Strong guest service and attention to detail are essential for success. The position requires night shift availability, ability to stand for extended periods, and effective English communication.

Qualifications

• Strong customer service and problem-solving skills.
• Excellent attention to detail for cash handling and balancing.
• Ability to maintain professionalism and accuracy during night audits.
• Proficient communication in English, both written and spoken.

Responsibilities

• Provide exceptional guest service during night hours.
• Balance daily revenue and expenses and complete night audit tasks.
• Verify credit card transactions and deposits, close/open business days.
• Perform front desk duties and resolve guest inquiries and issues.
• Ensure compliance with hotel policies, security, and cash handling.
• Organize end-of-shift paperwork, wake-up calls, and audit packs.
• Maintain lobby and front desk areas tidy and welcoming.
• Support overnight operations as assigned by management.

Skills

Customer service

Attention to detail

Cash handling

Night shift availability

English communication

Job description

Guest Service Manager / Assistant General Manager / General Manager

POSITION TITLE: Night Auditor

REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager

About Avid Hotel Memphis Southaven

The Avid Hotel Memphis Southaven, managed by Vista Host Management & Development Company, is known for its modern and welcoming environment. We offer 100+ rooms designed with a commitment to simplicity, comfort, and quality. Our hotel is conveniently located just minutes from Memphis International Airport and the vibrant Southaven Towne Center, making it an ideal choice for business and leisure travelers alike. As a top-rated property on TripAdvisor, our dedication to guest satisfaction is unwavering, creating a positive experience that keeps guests coming back.

Position Summary

The Night Auditor is responsible for attending to guest needs, balancing daily revenue and expense transactions, and performing front desk duties during the night shift. This role involves providing exceptional customer service, resolving guest issues, and ensuring the accuracy of financial records to maintain smooth hotel operations.

WHO IS THIS POSITION FOR?

• Enjoys working independently during night hours and has strong problem-solving skills.
• Has a high level of attention to detail, especially when handling financial transactions and accounting tasks.
• Is capable of providing excellent customer service while managing various front desk duties.
• Thrives in an environment that requires multitasking and ensuring guest satisfaction overnight.

WHY JOIN OUR TEAM?

• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• 401k.
• Life / STD Insurance.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host’s expanding portfolio.

Duties And Responsibilities

• Provide exceptional customer service, making guests' overnight stays comfortable and meeting team and brand goals.
• Perform quality assurance (QA) requirements for the front desk department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding security, cash handling, and guest relations.
• Act as the night manager on duty, handling guest requests, questions, and issues throughout the hotel.
• Verify the accuracy of all allowances, corrections, and miscellaneous vouchers during the night shift.
• Balance all credit card transactions, prepare deposits, and verify in-house and closed accounts.
• Conduct the property management night audit system, closing the current business day and opening the new day.
• Manage guest complaints, documenting requests and issues, and ensuring timely resolution and guest satisfaction.
• Organize and complete end-of-shift paperwork, phone reports, restaurant paperwork, wake-up call reports, and audit packs.
• Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
• Perform other duties as assigned by management to support overnight operations.

Position Requirements

• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Strong attention to detail and the ability to manage financial transactions accurately.
• Willingness to work night shifts, including weekends and holidays.

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.