Night Audit

Embassy Suites by Hilton; Chattanooga (TN); In loco; USD 21.000 - 32.000; Part-time

Descrizione del lavoro

Embassy Suites by Hilton in Chattanooga is seeking a Night Auditor responsible for the nightly audit process and overseeing 3rd shift hotel operations. You will balance daily activities, assist guests, and perform clerical tasks including basic computer work and simple accounting.

The role requires flexibility to work nights, a strong focus on guest satisfaction, and proficiency with hotel systems. Excellent communication and teamwork are essential.

Competenze

• Prior customer service experience.
• Prior accounting experience is preferred.

Mansioni

• Interact with guests in a courteous, professional manner.
• Balance daily hotel operations and night audits.
• Respond to guest needs and service requests.
• Operate hotel systems including PBX, PMS.
• Maintain cash drawer balance.
• Upsell rooms to walk-ins and reservations.
• Follow brand and Legacy Hotel Partners standards.
• Complete shift checklists and tasks.

Conoscenze

Flexible schedule

Customer service

Multitasking

Team collaboration

Self-starting

Written communication

Organizational skills

Cash handling

Numerical skills

Formazione

Accounting experience preferred

Strumenti

PMS systems

PBX system

Descrizione del lavoro

Description

Job Title: Night Auditor Department: Front Office

Reports to: Front Office Manager Status: Non-Exempt / Hourly

Job Summary:

Processing of night audit reporting and oversight of 3rd shift hotel operations. Responds to and services the guests’ needs. Responsible for balancing the daily operations of the hotel. Performs a variety of clerical duties including basic computer work and simple accounting tasks.

Duties/Responsibilities:

• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
• Perform any other job related duties as assigned.
• Respond to guest immediately upon entering the lobby, 10-5 Rule should be maintained at all times.
• Balancing the day’s business in a neat and orderly fashion, in a reasonable amount of time.
• Must be able to work all night, but also be available for other shifts at front desk.
• Complete knowledge of all hotel systems including phone PBX system, key lock system, PMS reservation systems.
• Complete all tasks described on the relevant shift check list during shift.
• Knowledge of fire alarm system and evacuation procedures.
• Reviewing the credit of guest accounts daily and follow-up if action is required.
• Must have knowledge of surrounding area.
• Keep cash drawer secure and in balance throughout the shift.
• Sell and upsell rooms to walk ins and phone reservations.
• Know and adhere to hotel brand standards as well as Legacy Hotel Partners standards.
• Maintain a clean and attractive work area, uniform, and person.
• Maintain a constant goal of 100% occupancy and 100% guest satisfaction.
• Must have good telephone skills.
• Must have patience and understanding for every person that is encountered.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Interacts with internal and external customers in a positive, professional and accommodating manner.

Required Skills/Abilities:

• Must have a flexible schedule and ability to work nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.
• Must have a good work ethic, be honest and work well with others.
• Must have good cash handling skills, able to make change, manage cash drawer.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Education and Experience:

• Prior customer service experience.
• Prior accounting experience is preferred.

Supervisory Responsibilities:

• None.

Physical Requirements:

• Stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far.
• Finger dexterity to type, to write, and work on a computer.
• Must speak in a clear, understandable voice, hear at a basic level, and understand English.
• Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.