Night Auditor - Springhill Suites Memphis Downtown

Summit Management Corporation; Memphis (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Marriott employee discounts

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off

Career development

Job summary

SpringHill Suites Memphis Downtown is seeking a dependable Night Auditor to join our overnight team. You’ll welcome late arrivals, perform nightly audit procedures, balance daily transactions, and prepare reports while keeping the front desk organized and guest-focused.

As the face of the hotel during the overnight hours, you’ll handle guest questions, reservations, safety procedures, and communicate updates to the morning team. Weekend and holiday shifts required. Training provided.

Qualifications

• Reliable, self-motivated individual.
• Strong attention to detail and basic math skills for handling transactions.
• Friendly, professional attitude and commitment to guest satisfaction.
• Excellent communication, organizational and problem-solving skills.

Responsibilities

• Welcome and check in late-night arrivals, assist with departures, and provide friendly guest service.
• Perform nightly audit procedures, reconcile daily transactions, balance accounts, and prepare financial reports.
• Respond promptly to guest questions, requests, and concerns.
• Monitor hotel activity and follow safety and security procedures.
• Answer calls, manage reservations, and assist guests with information and local recommendations.
• Maintain a clean, organized front desk and lobby area.
• Communicate important guest information and updates to the morning team.
• Handle unexpected situations calmly with good judgment.

Job description

Location: SpringHill Suites by Marriott – Memphis Downtown, TN
Position: Night Auditor
Schedule: Overnight Shift | 11:00 PM – 7:00 AM

Join Our Team!

Are you a night owl who enjoys working independently, has an eye for detail, and takes pride in providing exceptional guest service? SpringHill Suites Memphis Downtown is looking for a dependable, friendly, and detail-oriented Night Auditor to join our team!

As the face of our hotel during the overnight hours, you'll play an important role in ensuring our guests enjoy a comfortable, welcoming, and seamless stay. From assisting late-night arrivals to balancing daily financial transactions, you'll help keep our hotel running smoothly while preparing the team for a successful day ahead.

What You'll Do

• Welcome and check in late-night arrivals, assist with departures, and provide friendly, professional guest service.

• Perform nightly audit procedures, reconcile daily transactions, balance accounts, and prepare financial reports.

• Respond promptly and professionally to guest questions, requests, and concerns.

• Monitor hotel activity and follow safety and security procedures to maintain a safe environment for guests and employees.

• Answer incoming calls, manage reservations, and assist guests with hotel information and local recommendations.

• Maintain a clean, organized, and welcoming front desk and lobby area.

• Communicate important guest information, incidents, and operational updates to the morning team.

• Handle unexpected situations calmly and professionally, using good judgment and problem-solving skills.

What We're Looking For

• A reliable, self-motivated individual who is comfortable working independently during overnight hours.

• Strong attention to detail and basic math skills, particularly when handling financial transactions and reports.

• A friendly, professional attitude with a genuine commitment to guest satisfaction.

• Excellent communication, organizational, and problem-solving skills.

• Ability to multitask, prioritize responsibilities, and remain calm under pressure.

• Previous hotel front desk or night audit experience is preferred, but we are willing to train the right candidate.

• Familiarity with Marriott systems is a plus.

• Basic computer proficiency and the ability to learn hotel operating systems.

• Dependability, punctuality, and the ability to work overnight shifts, including weekends and holidays as scheduled.

Why You'll Love Working With Us

At SpringHill Suites Memphis Downtown, we believe great hospitality starts with great people. You'll be part of a supportive team that values reliability, teamwork, and a commitment to providing outstanding guest experiences.

Our benefits and perks include:

• Competitive pay

• Marriott hotel employee discounts

• Health insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401(k) with company match

• Paid time off

• Opportunities for professional development and career advancement

Benefits are subject to eligibility requirements and plan terms.

Schedule

11:00 PM – 7:00 AM

Must be available to work overnight shifts, including weekends and holidays as needed.

Physical Requirements

Must be able to sit, stand, and walk for extended periods. This position may require lifting, carrying, pushing, or pulling objects weighing up to 30 pounds occasionally. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Ready to Join Us?

If you're dependable, detail-oriented, and enjoy making guests feel at home, we'd love to meet you!

Equal Employment Opportunity Statement

SpringHill Suites Memphis Downtown, managed by Summit Management Corporation, is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We are dedicated to maintaining a welcoming, respectful, and inclusive workplace.