Night Audit

Titan Asset Management Group; Rochester (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Overnight shift differential

Hilton Team Member travel discounts

Job summary

Titan AMG is seeking a capable front desk professional for night audit and overnight shifts. The role emphasizes guest service, accurate financial reconciliation, and seamless coordination with morning teams. You will handle check-ins/outs, balance accounts, and respond to emergencies with professionalism.

Experience with Hilton OnQ and PEP is strongly preferred, and associates in Hospitality are encouraged to apply. This on-site position offers competitive pay and an overnight differential.

Qualifications

• Guest service excellence required.
• Overnight audit and front desk skills preferred.
• Experience with Hilton OnQ and PEP systems strongly preferred.

Responsibilities

• Provide exceptional guest service with warm welcomes and efficient check-ins/check-outs.
• Audit and balance hotel accounts including room revenue and incidentals.
• Prepare daily financial reports and ensure postings are accurate.
• Act as Manager on Duty handling guest requests, incidents, or emergencies.
• Communicate with departments to resolve issues and ensure smooth handoffs.
• Maintain lobby cleanliness and professional front desk atmosphere.
• Respond to guest inquiries about hotel, attractions, dining, and transport.
• Ensure privacy and confidentiality policies are upheld.

Skills

Guest service

Night audit

Hilton systems

Communication

Math

Professionalism

Teamwork

Overnight shift

Customer service

Education

Associate degree in Hospitality

Tools

OnQ

PEP platform

Job description

• Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention
• Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals
• Prepare daily financial reports and ensure all postings are accurate and compliant
• Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism
• Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams
• Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere
• Respond to guest inquiries about the hotel, local attractions, dining, and transportation
• Utilize Hilton’s OnQ reservation system and PEP platform to manage bookings and ensure data integrity
• Ensure guest privacy and hotel confidentiality policies are always upheld
• Proven track record of reliability and ability to work independently overnight
• Previous hotel front desk or night audit experience preferred
• Experience with Hilton systems (PEP and OnQ) strongly preferred
• Strong communication skills and a calm, solution-oriented demeanor
• Professional appearance and conduct
• Ability to perform basic math and reconcile financial records accurately
• Availability to work weekends, holidays, and overnight shifts consistently
• Competitive pay and overnight shift differential
• Hilton Team Member travel discounts and perks available to employees and their families
• Team-focused environment where your work truly matters

Key Responsibilities

• Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention
• Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals
• Prepare daily financial reports and ensure all postings are accurate and compliant
• Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism
• Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams
• Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere
• Respond to guest inquiries about the hotel, local attractions, dining, and transportation
• Utilize Hilton’s OnQ reservation system and PEP platform to manage bookings and ensure data integrity
• Ensure guest privacy and hotel confidentiality policies are always upheld
• Proven track record of reliability and ability to work independently overnight
• Previous hotel front desk or night audit experience preferred
• Experience with Hilton systems (PEP and OnQ) strongly preferredStrong communication skills and a calm, solution-oriented demeanor
• Professional appearance and conduct
• Ability to perform basic math and reconcile financial records accurately
• Availability to work weekends, holidays, and overnight shifts consistently

Perks And Benefits

• Competitive pay and overnight shift differential
• Hilton Team Member travel discounts and perks available to employees and their families
• Team-focused environment where your work truly matters

At Titan AMG, our mission is transforming spaces into safe & welcoming places where people experience memorable hospitality to cherish the moments that matter. By living our values, we’re able to achieve this mission and provide memorable hospitality to our guests.

• Team Collaboration: Promote teamwork and open communication to solve problems, innovate together, and have fun.
• Human Sustainability & Responsibility: Commit to safety, environmentally friendly practices, compliance, and social responsibility, with an eye on profitability.
• Respect & Diversity: While performing professionally, embrace and celebrate the differences among team members, guests, tenants, and communities.
• Integrity and Transparency: Foster an environment of honesty and openness, both with team members and guests.
• Value a Customer-Centric Approach: Prioritize confidentiality, exceptional service, and ensure every guest & tenant feels valued and cared for.
• Empowerment & Growth: Encourage continuous learning and provide opportunities for professional development.

Education

Preferred

• Associates or better in Hospitality and Resort Management

Skills

Preferred

• Excel
• Customer Service
• Cash Handling

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.