Night Audit

Legacy Ventures; Knoxville (TN); On-site; USD 1,929,000 - 3,031,000; Full time

Job summary

Holiday Inn Knoxville is seeking a Night Auditor to supervise overnight hotel operations, balance nightly transactions, and ensure a secure, welcoming environment during third shift.

You will process reports, respond to guest needs, maintain knowledge of PMS and safety protocols, and assist with reservations and upselling when appropriate.

Ideal candidates bring strong attention to detail, cash-handling experience, and a commitment to professional service in a hospitality setting.

Qualifications

• Oversee overnight hotel operations and balance daily transactions.
• Provide courteous guest services and resolve inquiries.
• Maintain knowledge of hotel systems, safety protocols, and cash handling procedures.
• Ensure confidentiality and security of guest information.
• Complete tasks on the night shift checklist.

Responsibilities

• Process night audit reports accurately and timely.
• Balance daily financial transactions and cash handling.
• Respond to guest needs with professionalism.
• Monitor reservations and room sales, upsell when appropriate.
• Maintain a clean, organized work area and uniform appearance.
• Stay informed about local area to assist guests.

Skills

Night audit

Guest service

Cash handling

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

PMS software

Job description

Job DetailsJob Location: Holiday Inn Knoxville (LHP Knox1) - Knoxville, TN 37923Position Type: Full-Time and Part-TimeJob Category: Hospitality - Hotel

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Summary: The Night Auditor oversees overnight hotel operations, processes night audit reports, balances daily transactions, and responds to guest needs. This role performs clerical tasks, basic accounting, and ensures a safe, professional environment during third shift hours.

Qualifications

Key Responsibilities:

• Process night audit reports and balance daily hotel operations in a timely and accurate manner.
• Deliver prompt, courteous service to guests.
• Maintain complete knowledge of hotel systems, including PMS, PBX, key locks, and fire alarm protocols.
• Monitor guest accounts, review credit activity, and take necessary action.
• Adhere to cash handling policies and procedures
• Respond to guest inquiries and emergencies; assist with reservations and room sales, including upselling.
• Complete all tasks outlined in the night shift checklist.
• Maintain a clean, professional appearance and organized work area.
• Stay informed about the hotel's surrounding area to assist guests.
• Ensure guest confidentiality and handle sensitive information discreetly.
• Foster a positive and professional environment with guests and team members.