Night Audit

Montage International; Bluffton (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Montage International in Bluffton, SC is seeking a Night Audit professional to handle end-of-day closing for the resort and outlets. You will be the primary guest contact during overnight hours, ensuring accuracy in billing and folios while delivering high-touch service.

You’ll join a team committed to excellence, with required overnight availability 11:00 PM to 7:00 AM, proficiency in English, and strong computer skills in Word, Excel, PowerPoint and Outlook.

Qualifications

• High School Diploma or equivalent; Bachelor’s degree preferred.
• Minimum of two years’ experience in a hotel operations environment.
• Minimum of two years’ experience in customer service.
• Overnight shift availability 11:00 PM–7:00 AM.
• Possess basic math skills and ability to accurately handle billing.
• Ability to communicate clearly in English (speaking, reading, writing).
• Advanced skills in Word, Excel, PowerPoint and Outlook; daily use of programs.

Responsibilities

• Provide excellent customer service and telephone etiquette to guests.
• Host and welcome guests with a friendly demeanor during overnight hours.
• Assist with guest check-in/out, folios, invoicing and billing.
• Think creatively to identify and resolve guest stay issues.
• Exceed guest expectations and recover service opportunities.
• Coordinate with department leaders to ensure personalized guest experiences.
• Maintain accurate guest account records and knowledge of hotel services.

Skills

Customer service

Communication

Cash handling

Attention to detail

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

SUMMARY

The Night Audit position that is responsible for performing all end of day functions for the resort and all outlets. Act as the primary contact for all guests during overnight operating hours.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, as well as folios, invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity.
• Going above and beyond to recover any service opportunities and exceed guest expectations
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
• Experience in a cash-handling position
• Basic knowledge of accounting

QUALIFICATIONS

• High School Diploma or equivalent, Bachelor’s Degree preferred
• Minimum of two years’ experience in a hotel operations environment
• Minimum of two years’ experience in customer service
• Availability to work an overnight shift schedule between the hours of 11:00PM - 7:00AM
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English well
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well‑paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.