Telephone Sales Agent, IRD

Montage International; Big Sky (MT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

401(k) retirement plan with company-m

Hotel discounts

Healthcare benefits

Job summary

Montage International is hiring a Telephone Sales Agent to support In-Room Dining by answering calls and taking guest orders via phone or digital channels. You’ll describe menu items, manage allergies, and enter orders into the POS system accurately.

You’ll upsell promotions, process payments, and help with emails and supplies while keeping the workspace tidy. Work schedule includes weekends/holidays; strong customer service, basic communication, and teamwork are essential.

Qualifications

• Ability to handle incoming calls and take guest orders via phone or digital platforms.
• Comfort describing menu items, ingredients, allergens, and dietary needs.
• Experience with cash handling and processing payments.
• Ability to work weekends and holidays and collaborate in a team.

Responsibilities

• Answer incoming calls and take guests’ orders via phone or digital platforms.
• Provide menu recommendations and address guest inquiries.
• Enter guest orders into POS accurately with all modifications.
• Coordinate with kitchen and service staff to ensure timely delivery.
• Upsell menu items and promotions to enhance revenue.
• Process payments including cash, cards, and room charges.
• Assist with emails, ordering supplies, and data entry as needed.
• Keep the office area clean and organized.
• Close out cash banks and payout servers when needed.
• Deliver WOW moments and support guests’ expectations.

Skills

Phone orders

Upselling

Guest service

Cash handling

POS entry

Education

High school diploma or equivalent

Tools

POS system

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered.

At (insert brand), Its All Because of YOU! Telephone Sales Agent Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At (insert brand), we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at (insert brand) is more than a job; it’s a way of life. Don’t just imagine the possibility-join us.

Your Leadership

• Supports the In-Room Dining department and its staff by answering incoming calls and taking guests’ orders via phone or digital platforms and special requests
• Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions
• Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded
• Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests
• Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue
• Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions
• Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set‑up, as well as data entry and filing, and checking orders as they go out
• Assist with keeping the office clean and organized
• Close out cash banks and pay out servers as needed
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

About You

• You enjoy order taking and assisting others
• You have a passion for the food and beverage industry
• You are personable and engaging
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Must Haves

• Ability to work a flexible schedule including weekends and holidays
• Ability to collaborate in a team environment
• Basic communication skills
• Food and beverage experience, a plus

You will Enjoy

• Free meals
• Free uniforms and cleaning
• Ongoing community outreach events
• Associates’ events throughout the year
• 401 [k] retirement plan with company matching
• Hotel Discounts
• Healthcare benefits

Physical Requirements

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift
• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi-regular basis

At (insert brand), we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.