Night Audit (PT)

Montage Hotels & Resorts; Bluffton (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Montage Hotels & Resorts in Bluffton, SC seeks a Night Audit professional responsible for the end-of-day functions across resort and outlets. The role acts as the primary overnight guest contact, ensuring accuracy in folios, billing and guest accounts.

The ideal candidate has at least two years in hotel operations and customer service, availability for overnight shifts, and strong English communication. Proficiency in MS Office and basic accounting is required. EEO employer, drug-free workplace.

Qualifications

• Two years’ experience in hotel operations.
• Two years’ experience in customer service.
• Overnight shift availability 11:00 PM–7:00 AM.
• Cash handling experience and strong math skills.
• Clear spoken and written English communication.
• Proficiency with MS Office: Word, Excel, PowerPoint, Outlook.

Responsibilities

• Provide excellent guest service and telephone etiquette.
• Host and welcome guests with a friendly demeanor.
• Assist with check-in/out, folios, invoicing and billing.
• Identify and resolve guest issues, aiming to exceed expectations.
• Coordinate with department leaders to ensure a personalized guest experience.
• Maintain accurate guest account records and knowledge of hotel services.
• Perform cash-handling duties with accuracy and integrity.
• Apply basic accounting knowledge as required.

Skills

Customer service

Cash handling

English communication

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Summary

The Night Audit position that is responsible for performing all end of day functions for the resort and all outlets. Act as the primary contact for all guests during overnight operating hours.

Essential Functions

Job duties include; although are not limited to:

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, as well as folios, invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
• Experience in a cash-handling position
• Basic knowledge of accounting

Qualifications

• High School Diploma or equivalent, Bachelor’s Degree preferred
• Minimum of two years’ experience in a hotel operations environment
• Minimum of two years’ experience in customer service
• Availability to work an overnight shift schedule between the hours of 11:00PM - 7:00AM
• Possess basic math skills and have the ability to accurately handle billing\ li>Ability to communicate clearly and speak, read, write and understand English well
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

Physical Requirements

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.Must be able to lift up to 15 lbs. on a regular and continuing basis.Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.