Night Audit (PT)

montage; South Carolina; On-site; USD 25,000 - 30,000; Full time

Job summary

Montage International in South Carolina is seeking a Night Audit to perform all end-of-day functions for the resort and outlets, and to serve as the primary guest contact during overnight hours. The role emphasizes outstanding guest service, accurate billing, overnight check-in/out, cash handling, and basic accounting, with collaboration across departments.

Candidates should have a high school diploma or equivalent, at least two years in hotel operations and customer service, English

Qualifications

• High School Diploma or equivalent required; Bachelor's Degree preferred
• Minimum two years' experience in hotel operations
• Minimum two years' experience in customer service
• Availability for overnight shift 11:00PM – 7:00AM
• Able to handle cash, basic math and billing accurately
• Clear English communication; reading/writing/speaking proficient
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of programs

Responsibilities

• Providing excellent customer service and telephone etiquette; work toward department and property goals
• Hosting and welcoming guests with a friendly demeanor
• Assisting with guest check-in and check-out, folios, invoicing and billing
• Resolving guest issues and going above and beyond to exceed expectations
• Coordinating with department leaders to ensure a personalized guest experience
• Maintaining accurate guest account records and knowledge of hotel services
• Experience in a cash-handling position
• Basic knowledge of accounting

Skills

Guest service

Cash handling

Customer service

English proficiency

Basic math

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

Word

Excel

PowerPoint

Outlook

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

SUMMARY

The Night Audit position that is responsible for performing all end of day functions for the resort and all outlets. Act as the primary contact for all guests during overnight operating hours.

ESSENTIAL FUNCTIONS

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, as well as folios, invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests
• Experience in a cash-handling position
• Basic knowledge of accounting

QUALIFICATIONS

• High School Diploma or equivalent, Bachelor's Degree preferred
• Minimum of two years' experience in a hotel operations environment
• Minimum of two years' experience in customer service
• Availability to work an overnight shift schedule between the hours of 11:00PM - 7:00AM
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English well
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.