Retail Manager

Montage International; Big Sky (MT); On-site; USD 60,000 - 95,000; Full time

Job summary

Montage International is seeking a Retail Manager to lead store operations at our luxury resort setting. You will schedule staff, manage inventory and budgets, coach employees, and ensure an exceptional guest experience aligned with our brand standards.

Ideal candidates bring 2–3 years of retail management in luxury/hospitality, a strong service mindset, and the ability to train a high-performing team across weekends, nights, and holidays.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 1–2 years’ luxury hotel experience preferred.
• 2–3 years’ retail management experience preferred.
• Strong emphasis on customer service and guest satisfaction.
• Willingness to participate in ongoing learning and training.

Responsibilities

• Schedule and assign store staff; monitor work results.
• Manage inventory and budget controls; handle re-orders.
• Coach and develop employees; maintain staffing levels.
• Prepare and analyze budgets; monitor variances and take corrective actions.
• Ensure merchandise availability; coordinate promotions and displays.
• Maintain security and store safety; oversee loss prevention.

Skills

Customer service

Guest recovery

Positive attitude

Dependable

Learning mindset

Company values alignment

Retail management experience

Hotel industry experience

Education

High school diploma

Bachelor’s degree

Job description

Retail Manager SUMMARY

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

ESSENTIAL FUNCTIONS

Job duties include, although are not limited to: Complete store operational requirements by scheduling and assigning associates; following up on work results. Responsible for management of inventory includes inventory controls, re-orders, and working within budget guidelines. Maintain store staff by recruiting, selecting, orienting, and training employees. Maintain store results by coaching and counseling associates. Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identify current and future customer requirements by establishing rapport with customers and other persons in a position to understand service requirements. Ensure availability of merchandise and services by approving contracts; maintaining inventories. Market merchandise by studying advertising, sales promotion, and display plans; analyze operating and financial statements for profitability ratios. Secure merchandise by implementing security systems and measures. Ensure that retail operations meets hotel standards for a memorable guest experience with a keen focus on a well trained staff able to perfect the basics. Place any necessary reorders in a timely fashion and follow up on any pending orders. Ensure all new products are on the floor in a timely manner and that back stock in clearly organized in the storage room.

QUALIFICATIONS

High school or equivalent education required, Bachelor’s degree preferred. One to two years’ experience in a luxury hotel preferred Two to three years’ experience in retail management Strong emphasis in customer service Exceptional guest recovery skills Must possess a positive attitude Must be willing to participate in a learning environment Must integrate company values throughout all interactions Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life. Privacy Policy