Night Admissions Counselor: Care & Intake Lead

Acadia Healthcare; Lafayette (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Acadia Healthcare is seeking a Clinical Admissions professional in Lafayette, LA, responsible for admissions facilitation, intake assessments, and utilization review to ensure continuity of care and proper benefit utilization.

The role requires a bachelor's degree in social services with preferred master’s and experience in mental/behavioral health, plus CPR/de-escalation training. The position emphasizes patient safety and high-quality customer service in a fast-paced environment.

Qualifications

• Bachelor's degree in a social services field required (if state allows).
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years' experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients is received prior to patient admission.
• Schedule and complete pre-admission assessments and communicate disposition recommendations to patient or family.
• Prepare and maintain medical record documentation to support authorization at the requested level of care.
• Complete initial pre-authorization for treatment and admission within payor timeframe guidelines.
• Admit the patient to registration and accounting systems and complete consent forms.
• Demonstrate a positive, empathetic, and professional attitude toward customers; address complaints and prioritize patient safety.
• Coordinate care for patients not admitted and ensure follow-up care and referrals.
• Demonstrate urgency regarding patient safety and provide excellent customer service.
• Conduct safety checks and ensure supervision per guidelines.

Skills

Therapeutic communication

Empathy

Customer service

Patient safety awareness

Education

Bachelor's degree in social services

Master's degree in social services (preferred)

Tools

Electronic Medical Records (EMR)

Job description

Acadia Healthcare is seeking a Clinical Admissions professional in Lafayette, LA, responsible for admissions facilitation, intake assessments, and utilization review to ensure continuity of care and proper benefit utilization.

The role requires a bachelor's degree in social services with preferred master’s and experience in mental/behavioral health, plus CPR/de-escalation training. The position emphasizes patient safety and high-quality customer service in a fast-paced environment.