NICU Unit Secretary - Night Shift, Patient Experience

Ochsner Health System; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Lafayette, LA, seeks a Unit Secretary for the OLGMC NICU to support admissions, discharges, and transfers on the night shift. The role emphasizes clerical duties, patient communication, and accurate charting to ensure smooth unit operations.

You will manage phones, reservations, and requests, while maintaining HIPAA compliance and delivering compassionate service to patients and families. Eligibility includes a high school diploma and a BLS certification within 90 days of hire.

Qualifications

• High school diploma or equivalent required.
• BLS certification within 90 days of hire.

Responsibilities

• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Skills

Data entry

Computer skills

Phone handling

Windows applications

Interpersonal skills

Medical terminology

Independent work

Time management

Education

High School diploma or equivalent

Tools

EPIC

Keyboard proficiency

Job description

Ochsner Health in Lafayette, LA, seeks a Unit Secretary for the OLGMC NICU to support admissions, discharges, and transfers on the night shift. The role emphasizes clerical duties, patient communication, and accurate charting to ensure smooth unit operations.

You will manage phones, reservations, and requests, while maintaining HIPAA compliance and delivering compassionate service to patients and families. Eligibility includes a high school diploma and a BLS certification within 90 days of hire.