Compassionate Patient Care Unit Coordinator (Part-Time, Days)

Miami Children’s Hospital; Miami (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Miami Children’s Hospital is seeking a Unit Coordinator for the 6 Tower Nursing unit on a part-time daytime schedule. The role focuses on welcoming patients and families, handling clerical tasks, and supporting nursing leadership with daily operations.

You will assist patients, orient guests to their room, maintain orderly nursing stations, manage supplies, and help ensure accurate record-keeping in electronic systems while delivering excellent customer service.

Qualifications

• 1-3 years of clerical or customer service experience.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Effective verbal and written communication.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Responsibilities

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests’ needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Skills

Customer service

Education

High school education

Job description

Miami Children’s Hospital is seeking a Unit Coordinator for the 6 Tower Nursing unit on a part-time daytime schedule. The role focuses on welcoming patients and families, handling clerical tasks, and supporting nursing leadership with daily operations.

You will assist patients, orient guests to their room, maintain orderly nursing stations, manage supplies, and help ensure accurate record-keeping in electronic systems while delivering excellent customer service.