NICU Unit Coordinator — Day Shift & Evening Rotation

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Boston is seeking a Unit Coordinator for the Neonatal Intensive Care Unit (NICU) and Special Care Nursery to streamline daily operations, coordinate admissions, transfers, and discharges, and maintain accurate patient records.

You will serve as a central contact for families and staff, delivering courteous service and supporting the care team with effective communication, equipment upkeep, and patient flow management.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers; ability to navigate basic web-based applications.

Responsibilities

• Facilitates patient flow through the unit and coordinates admissions with staff.
• Answers call lights promptly and greets patients, families, and staff.
• Uses unit information systems for bed tracking, orders, and data input.
• Maintains equipment logs and ensures proper charging for supplies.
• Manages the unit-based valuables program and logs losses.

Skills

Customer service

Computer literacy

Education

High school diploma or GED

Associate's degree preferred

Tools

Basic computer systems navigation

Job description

Beth Israel Lahey Health in Boston is seeking a Unit Coordinator for the Neonatal Intensive Care Unit (NICU) and Special Care Nursery to streamline daily operations, coordinate admissions, transfers, and discharges, and maintain accurate patient records.

You will serve as a central contact for families and staff, delivering courteous service and supporting the care team with effective communication, equipment upkeep, and patient flow management.