NICU Unit Clerk - Front Desk & Care Coordination

Nemours; Wilmington (DE); On-site; USD 21,000 - 30,000; Full time

Job summary

Nemours is seeking a unit clerk to join our NICU in a full-time role with weekend and holiday requirements. The position supports the nursing staff by assisting with general patient care unit activities and ensuring smooth, timely communication of patient care information across departments.

Responsibilities include front desk coverage, relaying information from clinicians, and entry of orders into hospital systems.

Qualifications

• High School Diploma required.
• American Heart Association BLS certification preferred.
• Minimum of one year experience.
• Medical terminology training preferred.
• Previous clerical experience in a health care setting preferred.

Responsibilities

• Covers front desk, answers phones, greets patients, distributes mail, and guides patients to locations.
• Delivers reports and supplies to patient areas as needed.
• Relays information from physicians, nurses, lab staff and others.
• Uses hospital information systems for patient care.
• Enters orders into the computer and follows up, such as calling departments for consults.
• Keeps unit board information accurate.
• Manages computer documents, differentiating temp vs permanent and obtaining signatures.
• Keeps work area organized.
• Maintains open communication with the care team about patient and unit needs.
• Assists with activities of daily living as directed.
• Maintains par levels of equipment and supplies.
• Participates in QA/QI programs and improvement initiatives.
• Participates in education programs.
• Attends meetings regularly.
• Demonstrates proficiency in care for patients of all ages.

Skills

Communication skills

Organization

Education

High School Diploma

American Heart Association BLS certification

Tools

Information Systems

Job description

Nemours is seeking a unit clerk to join our NICU in a full-time role with weekend and holiday requirements. The position supports the nursing staff by assisting with general patient care unit activities and ensuring smooth, timely communication of patient care information across departments.

Responsibilities include front desk coverage, relaying information from clinicians, and entry of orders into hospital systems.