Unit Clerk-NICU (DAYS)

The Nemours Foundation; Wilmington (DE); On-site; USD 36,000 - 52,000; Full time

Job summary

The Nemours Foundation seeks a unit clerk for the NICU on a full-time day schedule with weekend and holiday requirements. The role supports nursing staff and ensures smooth communication of patient care information within and across departments.

Responsibilities include front desk coverage, delivering reports and supplies, relaying information, and using information systems to enter orders. The unit serves patients from neonates to adults, with emphasis on accuracy and organization.

Qualifications

• High School Diploma required.
• American Heart Association BLS certification preferred or required depending on role.
• Minimum of one year experience in a healthcare setting preferred.
• Medical terminology training preferred.
• Previous clerical experience in healthcare settings preferred.

Responsibilities

• Courteously covers front desk, answers phones, greets patients, and routes information.
• Delivers reports and supplies to patient areas as needed.
• Relays information from physicians, nurses, labs and others accurately.
• Uses information systems for patient care and enters orders.
• Maintains unit board and organizes work area.
• Keeps necessary equipment and supplies stocked at designated par levels.
• Participates in Quality Assessment and Improvement programs and department meetings.
• Demonstrates care for patients across ages from neonates to adults.
• Maintains open communication with the patient care team.

Skills

Front desk coordination

Communication

Customer service

Education

High School Diploma

American Heart Association BLS certification

Medical terminology training

Job description

Nemours is seeking a unit clerk to join our NICU! Position is full-time, days with weekend and holiday requirements

An individual who will function as a member of the nursing staff responsible for assisting with general activities of the patient care unit and for assuring smooth communication of patient care related information both intra departmentally and interdepartmentally.

Position Responsibilities

• Courteously and professionally covers patient care center front desk as needed or assigned. This includes promptly answering telephones, greeting patients, sending reports, distributing, sorting, or processing mail, etc. This may also include instructing patients on how to get to other hospital locations or other
• information.
• Delivers reports, supplies, etc. to patient areas or hospital locations as needed.
• Accurately relays information from physicians, nurses, laboratory personnel and others.
• Uses Information Systems as required for patient care.
• Accurately enters written orders into the computer. Follows through on all orders as appropriate such as calling departments for consults.
• Maintains accurate information on the unit board.
• Processes all computer documents appropriately differentiating between temporary and permanent documents and obtaining signatures as needed.
• Ensures that the work area is organized.
• Maintains open communication with the patient care team to relay pertinent information regarding patient and unit needs.
• Assists with activities of daily life (bath, feed, play, etc.) and other patient care as directed.
• Ensures an adequate stock of all necessary equipment and supplies in designated areas at established par levels.
• Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Foundation.
• Participates in unit, departmental and hospital educational programs.
• Attends unit/departmental meetings regularly.
• Demonstrates proficiency in the care of patients of all ages; neonates, infants, toddlers, school aged, adolescents and adults.

Position Requirements

• High School Diploma
• An American Heart Association BLS cert
• Minimum of one year experience required
• Medical terminology training preferred
• Previous clerical experience in a health care setting preferred

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