NICE CXone Studio Developer & Platform Administrator

LaSalle Network; Franklin (TN); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k match

Job summary

LaSalle Network in Franklin, TN is seeking a hands-on NICE CXone / inContact Developer to own development, configuration, administration and ongoing support of our CXone contact center environment. This role blends development (IVR and Studio scripting) with daily platform administration.

You will work with contact center leadership and technical teams to troubleshoot, optimize routing, and implement integrations with internal applications.

Qualifications

• 3+ years hands-on NICE CXone experience.
• Experience with platform administration and development/configuration.
• Strong experience with CXone Studio and IVR development.
• Experience configuring ACD, skills-based routing, queues and call flows.
• Experience managing users, roles, permissions and agent configurations.
• Experience working with REST and SOAP APIs, web services and integrations.
• Familiarity with scripting languages such as JavaScript, Python, C#, Java or similar.

Responsibilities

• Design, develop and maintain IVR, call flows and routing solutions using NICE CXone Studio.
• Configure and optimize ACD, skills, queues, routing profiles and business rules.
• Develop and support integrations between NICE CXone and internal or third-party applications.
• Work with APIs, web services, JSON and other integration technologies.
• Troubleshoot and enhance existing Studio scripts and contact flows.
• Identify opportunities to automate processes and improve customer and agent experience.
• Administer and maintain the NICE CXone / inContact platform.
• Manage users, roles, permissions, teams, skills and agent configurations.
• Configure and maintain queues, routing rules and contact center workflows.
• Support onboarding, offboarding and ongoing user administration.
• Monitor platform performance and troubleshoot system, routing and configuration issues.
• Manage platform changes, testing and production deployments.
• Partner with NICE and other vendors when escalation or advanced support is required.
• Maintain technical documentation, configurations and operational procedures.

Skills

CXone experience

IVR development

APIs (REST/SOAP)

Scripting languages

Troubleshooting

Stakeholder collaboration

Tools

NICE CXone Studio

CRM integrations

Job description

LaSalle Network in Franklin, TN is seeking a hands-on NICE CXone / inContact Developer to own development, configuration, administration and ongoing support of our CXone contact center environment. This role blends development (IVR and Studio scripting) with daily platform administration.

You will work with contact center leadership and technical teams to troubleshoot, optimize routing, and implement integrations with internal applications.