Contact Center Engineer

A-Line Staffing Solutions; Louisville (KY); On-site; USD 69,000 - 96,000; Full time

Job summary

A-Line Staffing Solutions seeks a Contact Center Engineer to support deployment and updates of Nice InContact Studio scripts across US sites. The role acts as a secondary Telecom Engineer, handling Studio script changes and CXOne configurations under guidance from the Project Lead.

The candidate will convert pharmacies to NICE from RingCentral, run user trainings when needed, and prioritize tasks with strong communication and project management skills.

Qualifications

• Strong CC or telecom engineering background.
• Experience with the Nice CXone platform and Studio scripts.

Responsibilities

• Deploy and update Studio scripts across US sites.
• Update and implement Studio scripts and convert pharmacies to NICE from RingCentral.
• Perform changes and scripting within CXOne as directed by the Project Lead.
• Possibly conduct user training to explain new system usage.
• Coordinate with project leaders to manage design changes.

Skills

CC/Telecom engineering

Nice CXone

Education

Bachelor’s degree in IT/CS/Network Eng

Tools

Nice CXone

Job description

Note: This is a W2 contract role – C2C, 1099, & 3rd party candidates will NOT be considered

Position Qualifications:

The Contact Center Engineer will join a healthcare organization to assist with the deployment and update efforts to Nice InContact Studio scripts across their US sites. This individual will be a secondary Telecom Engineer to work on updating and implementing Studio scripts and convert pharmacies to NICE from RingCentral. They will receive design changes from the Project Lead, but they will also make changes and scripts within CXOne. They may also run user training so that employees can understand how their new system works. Strong prioritization, communication, and project management skills are required to be successful in the role.

Position Qualifications:

• Strong prior Contact Center or Telecom Engineering expertise, including experience with the Nice CXone platform
• A minimum of a Bachelor’s Degree in Information Technology, Computer Science, Network Engineering, or other relevant field