NICE CXone / inContact Developer

LaSalle Network; Franklin (TN); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k match

Job summary

LaSalle Network in Franklin, TN is seeking a hands-on NICE CXone / inContact Developer to own development, configuration, administration and ongoing support of our CXone contact center environment. This role blends development (IVR and Studio scripting) with daily platform administration.

You will work with contact center leadership and technical teams to troubleshoot, optimize routing, and implement integrations with internal applications.

Qualifications

• 3+ years hands-on NICE CXone experience.
• Experience with platform administration and development/configuration.
• Strong experience with CXone Studio and IVR development.
• Experience configuring ACD, skills-based routing, queues and call flows.
• Experience managing users, roles, permissions and agent configurations.
• Experience working with REST and SOAP APIs, web services and integrations.
• Familiarity with scripting languages such as JavaScript, Python, C#, Java or similar.

Responsibilities

• Design, develop and maintain IVR, call flows and routing solutions using NICE CXone Studio.
• Configure and optimize ACD, skills, queues, routing profiles and business rules.
• Develop and support integrations between NICE CXone and internal or third-party applications.
• Work with APIs, web services, JSON and other integration technologies.
• Troubleshoot and enhance existing Studio scripts and contact flows.
• Identify opportunities to automate processes and improve customer and agent experience.
• Administer and maintain the NICE CXone / inContact platform.
• Manage users, roles, permissions, teams, skills and agent configurations.
• Configure and maintain queues, routing rules and contact center workflows.
• Support onboarding, offboarding and ongoing user administration.
• Monitor platform performance and troubleshoot system, routing and configuration issues.
• Manage platform changes, testing and production deployments.
• Partner with NICE and other vendors when escalation or advanced support is required.
• Maintain technical documentation, configurations and operational procedures.

Skills

CXone experience

IVR development

APIs (REST/SOAP)

Scripting languages

Troubleshooting

Stakeholder collaboration

Tools

NICE CXone Studio

CRM integrations

Job description

Position Overview

We are seeking a hands-on NICE CXone / inContact Developer to own the development, configuration, administration and ongoing support of our NICE CXone contact center environment.

Position Overview

We are seeking a hands-on NICE CXone / inContact Developer to own the development, configuration, administration and ongoing support of our NICE CXone contact center environment. This person will serve as the technical subject matter expert for the platform, combining development responsibilities—such as IVR and Studio scripting, routing and integrations with day-to-day administration and platform support. The ideal candidate has deep hands-on NICE CXone/inContact experience and is comfortable working directly with contact center leadership, business stakeholders and technical teams.

Development & Configuration

• Design, develop and maintain IVR, call flows and routing solutions using NICE CXone Studio
• Configure and optimize ACD, skills, queues, routing profiles and business rules
• Develop and support integrations between NICE CXone and internal or third-party applications
• Work with APIs, web services, JSON and other integration technologies
• Troubleshoot and enhance existing Studio scripts and contact flows
• Identify opportunities to automate processes and improve the customer and agent experience

Administration & Support

• Administer and maintain the NICE CXone / inContact platform
• Manage users, roles, permissions, teams, skills and agent configurations
• Configure and maintain queues, routing rules and contact center workflows
• Support onboarding, offboarding and ongoing user administration
• Monitor platform performance and troubleshoot system, routing and configuration issues
• Manage platform changes, testing and production deployments
• Partner with NICE and other vendors when escalation or advanced support is required
• Maintain technical documentation, configurations and operational procedures

Required Qualifications

• 3+ years of hands-on experience with NICE CXone / NICE inContact
• Experience with both platform administration and development/configuration
• Strong experience with CXone Studio and IVR development
• Experience configuring ACD, skills-based routing, queues and call flows
• Experience managing users, roles, permissions and agent configurations
• Experience working with REST and SOAP APIs, web services and integrations
• Familiarity with JavaScript, Python, C#, Java or another scripting/programming language
• Strong troubleshooting and problem-solving skills
• Ability to work directly with both technical teams and business stakeholders

Preferred Qualifications

• NICE CXone certifications
• Experience integrating CXone with CRM, ticketing or enterprise applications
• Experience with Salesforce, ServiceNow or similar platforms
• Experience with NICE CXone Workforce Management, Quality Management, Analytics or AI capabilitiesExperience supporting a large or complex enterprise contact center

Compensation And Benefits

$120-140K per year

Medical Insurance, Dental Insurance, Vision Insurance, 401k match

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.

All assignments are at-will and their duration is subject to change.