NHMG Patient Services Coordinator Regional

Novant Health; Charlotte (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

Novant Health Charlotte-area clinics are seeking a Patient Services Coordinator (PSC) for our Float Pool. This full-time role provides front-office support including patient check-in/out, answering phones, and essential clerical duties across multiple outpatient sites.

As a regional float, you will adapt to changing priorities, collaborate with diverse teams, and help ensure accurate patient information, scheduling, and billing processes while upholding patient confidentiality and a high

Qualifications

• High school diploma or GED required.
• One year of clerical experience in medical office preferred.
• Knowledge of medical office software for updating demographics, posting charges, copays, scheduling.
• Excellent verbal communication and interpersonal skills.
• Ability to handle changing priorities and multitask.
• Strong organizational, problem solving and critical thinking abilities.
• Ability to maintain confidentiality and work as part of a team.
• Experience with EPIC systems and payor billing knowledge.

Responsibilities

• Perform patient check-in/check-out and phone triage.
• Provide front-office support across multiple clinics regionally.
• Maintain patient records, scheduling, and billing information with accuracy.

Skills

Verbal communication

Organizational skills

Problem solving

Critical thinking

Teamwork

Initiative

Confidentiality

Adaptability

Interpersonal skills

Diversity awareness

Education

High School Diploma or GED

Tools

EPIC

Medical office software

Billing software

Job description

What We Offer

Patient Services Coordinator (PSC) – Float Pool | Full-Time

Looking for a role where no two days are exactly the same? Join our Charlotte-area PSC Float Pool and support outpatient clinics across the region!

As a Float Pool PSC, you’ll provide essential front-office support including patient check-in/check-out, answering phones, and general clerical duties. Depending on the day, you may be the primary PSC supporting a clinic or work alongside 1–2 other team members.

Travel: This is a regional float position supporting clinics throughout North and South Carolina as the network expands.

If you enjoyvariety, meeting new teams, and being the person who can step in wherever you're needed, this could be a great fit!

What You'll Do

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

What We're Looking For

• Education: High School Diploma or GED, Required.
• Experience: One year of clerical experience in medical office setting, preferred. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills/Requirements (preferred): Proficient in use of all computer software utilized in practice