New-Store Automotive Service Advisor — Lead & Elevate Service

Brakes Plus; Marana (AZ); On-site; USD 35,000 - 60,000; Full time

Job summary

Brakes Plus Marana is seeking an Automotive Service Advisor for our brand new store. You will lead a service team, engage customers on sales and service opportunities, and help deliver an industry‑leading customer experience from day one.

We're looking for a proven leader with 2+ years as a Service Advisor/Writer, strong verbal and written communication, and the ability to manage parts, safety, scheduling, and team performance in a fast‑paced environment.

Qualifications

• Minimum of 2 years experience in a Service Advisor/Writer role.
• Strong leadership and store management capabilities.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.
• Willingness to mentor staff and develop others.

Responsibilities

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

Skills

Leadership

Store management

Communication

Customer relations

OSHA knowledge

Driver's license

Service Advisor experience

Fast-paced environment

Attention to detail

Business objectives

Job description

Brakes Plus Marana is seeking an Automotive Service Advisor for our brand new store. You will lead a service team, engage customers on sales and service opportunities, and help deliver an industry‑leading customer experience from day one.

We're looking for a proven leader with 2+ years as a Service Advisor/Writer, strong verbal and written communication, and the ability to manage parts, safety, scheduling, and team performance in a fast‑paced environment.