Automotive Service Advisor NEW STORE OPENING

Brakes Plus; Paris (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

A fast-growing auto service company based in Texas is seeking an Automotive Service Advisor. The role involves leading customer interactions, managing service department personnel, and ensuring high standards of safety and service quality. Candidates should have at least 2 years of experience in a similar role, strong leadership skills, and an ability to thrive in a fast-paced environment. The position offers an annual salary between $40,000-$60,000 along with a comprehensive benefits package including medical, dental, and retirement plans.

Qualifications

• Minimum of 2 years’ experience in a Service Advisor/Writer role.
• Proven track record of exceeding business objectives.
• Valid driver's license.

Responsibilities

• Directly interacts with customers in sales and service.
• Creates a motivated team environment.
• Supervises technicians and service personnel.
• Coaches service department teammates.
• Evaluates performance and productivity of service department personnel.
• Manages parts inventory and outside purchases.
• Ensures store safety and compliance.

Skills

Leadership and store management skills

Ability to work in a fast-paced environment

Organizational skills

Excellent verbal communication

Excellent written communication

Mentoring skills

Customer relationship development

Knowledge of OSHA laws

Job description

Automotive Service Advisor

Full-time

Brakes Plus was founded in 1990 with a single store in South Denver. Today Brakes Plus has over 100 stores across Colorado, Wyoming, Arizona, Texas, Nebraska, and Iowa. As one of the fastest growing auto service companies, we are continuously opening new stores in each of these regions while maintaining the family values and standards that the company was founded on. Brakes Plus has two important assets, our employees and our customers. Our mission is to supply the customer with quality parts and world class service at a great price. Our philosophy has always been for EVERY CUSTOMER to have a positive experience at Brakes Plus.

The Automotive Service Advisor, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands‑on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.

Primary Responsibilities

• Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Creates a highly motivated team environment/climate
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, as well as updating and restocking all in‑house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment/hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Ensures that proper inspections are being conducted

We are looking for:

• Outstanding leadership and store management skills
• Ability to work in a fast‑paced work environment
• Highly organized and detail‑oriented, with the ability to mentor others in a manner that ensures efficiency
• Excellent verbal and written communication
• Ability to develop professional relationships with customers and team members
• Minimum of 2 years’ experience in a Service Advisor/Writer role
• Proven track record of exceeding business objectives
• Ability to work efficiently both individually and as part of a team
• Solid knowledge of basic OSHA laws
• Valid driver's license

Compensation: $40,000- $60,000 annual salary

Benefits: Brakes Plus provides a large selection of benefits that help protect the health, wealth, and well‑being of you and your family. This comprehensive benefits program helps you create the best benefits program to fit your needs and lifestyle. This includes: Medical, Dental, Vision, Life Insurance, 401 (K) Retirement Plan, Employer Paid Short‑ and Long‑Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays.

All information will be kept confidential according to EEO guidelines.