New Restaurant Training Manager - Non-Traditional

Inspire Brands; Phoenix (AZ); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Inspire Brands seeks a New Restaurant Training Manager (Non-Traditional) to design and deliver non-traditional curricula across all brands, support franchisee onboarding, and manage training scheduling and restaurant certification. The role focuses on driving operational efficiency in non-traditional spaces and partnering with franchisees and field teams to execute national initiatives.

You will oversee new restaurant openings, travel 75–90%, and collaborate with the Training Design team to keep

Formación

• Experience facilitating in virtual or in-person settings.
• Ability to coach adult learners and influence stakeholder decisions.
• Strong written and verbal communication with cross-functional partners.

Responsabilidades

• Onboard new non-traditional franchisees and support restaurant openings.
• Deliver synchronous virtual and in-person training experiences using adult-learning principles.
• Maintain operations knowledge across all brand training areas and partner with Training Design team.

Conocimientos

Facilitation

Adult learning

Communication

Training coordination

Project management

Collaboration

Analytical thinking

Change management

Travel readiness

Educación

Bachelor’s Degree

Herramientas

Microsoft Office

Descripción del empleo

As an Inspire New Restaurant Training Manager (Non-Traditional), you will be a part of a fun, exciting culture that goes beyond training. Partnering with your OneInspire Brand colleagues. In this position, you will use your experience and expertise to deliver unique non-traditional curricula across all brands, support new franchisee onboarding, manage training scheduling, restaurant certification, support new restaurant openings, and national training initiatives. The role is integral to managing the operational efficiency of training and onboarding processes by overing critical aspects of the new franchisee training process within complex operating environments in non-traditional retail spaces.Passion for developing people and building strong relationships with cross-functional partners, franchisees, and their teams will be the foundation for success in this role.Duties and ResponsibilitiesParticipates in the onboarding process for new non-traditional franchisees, manages brand specific training and provides support through restaurant open to drive long-term growthFacilitates and delivers inspiring synchronous virtual and in-person training experiences consistently using practical adult learning principlesServes as an operations expert that maintains an excellent working knowledge and a high level of proficiency in the performance of all areas of restaurant operationsCommunicates & Manages aspects of scheduled sessions virtually and in certified training restaurantsLeads and manages the training process within host-certified training restaurants by ensuring consistent execution and oversight of training for new, non-traditional franchisees and provides development opportunities for Certified Training ManagersPartners with local field teams and host franchisees to ensure consistent executionProvides and documents behavior-based feedback for learners, both positive and constructive, verbally and in writing, along with recommendations around performanceResponsible for communicating pass/fail class completion status to learners and appropriate parties with integrityResponsible for keeping up to date on all content and changes in partnership with the Training Design team to incorporate new products, guest service initiatives, and new processes and systemsPartners with regional and national training teams to support consistent and impactful training for national initiatives.Provide in-store support during the opening phase of new restaurants to ensure a smooth transition and help the franchisee establish operations effectively.Education QualificationsBachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience.Experience Qualifications5-7 years experience in restaurant and/or retail Training, Operations, or multi-unit management.Required Knowledge, Skills or AbilitiesStrong facilitation/presentation skills in a virtual or in-person classroom or restaurant/retail settingAbility to consult, influence and coach adult learnersAbility to work independently with minimal supervisionSelf-accountability & autonomyMust be able to build credibility and trusting relationshipsComputer skills – Office Suite (Microsoft Word, Excel and PowerPoint) or equivalentStrong written, verbal communication & interpersonal skillsAbility to think outside of the box to solve problemsStrong organization and planning skillsAnalytical and problem-solving skillsChange managementRecognizes and provides feedback on better and innovative ways to accomplish objectivesHelps identify and resolve project related risks and issuesTravel RequiredApproximately 75-90% travel will be required to support the position’s responsibilities. This could include up to 5 nights away from home for training and weekend travel.Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.