New Restaurant Training Manager

Inspire Brands; Salt Lake City (UT); On-site; USD 85,000 - 110,000; Full time

Job summary

Inspire Brands in Salt Lake City seeks a New Restaurant Training Manager to oversee curricula across its multi-brand portfolio, support franchisee onboarding, manage training schedules, and certify restaurants. You will drive openings and national initiatives while partnering with field teams and the Learning Design group to keep content current.

Ideal candidates have a Bachelor’s degree or equivalent and 5+ years in restaurant/retail training, operation, or multi-unit management.

Qualifications

• Bachelor’s degree or equivalent experience in restaurant/retail management with training focus.
• 5+ years in restaurant or retail training, operations, or multi-unit management.
• Strong facilitation and presentation skills in virtual or in-person settings.
• Ability to coach adult learners and influence outcomes.
• Proficient in Microsoft Word, Excel and PowerPoint.

Responsibilities

• Onboard new franchisees and manage brand-specific training.
• Deliver synchronous virtual and in-person training experiences.
• Provide feedback on learners’ performance and document pass/fail status.
• Lead training within host-certified restaurants and oversee new openings.
• Collaborate with regional/national teams to ensure consistent training.
• Update content with Learning Design for new products and initiatives.
• Analyze surveys and data to improve training quality and impact.
• Travel approximately 70-90% to support roles.

Skills

Facilitation

Adult learning

Coaching

Communication

Training design

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

As an Inspire New Restaurant Training Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your OneInspire Brand colleagues. In this position, you will use your experience and expertise to deliver curricula across all brands, support new franchisee onboarding, manage training scheduling, restaurant certification, support new restaurant openings, and national training initiatives. The role is integral to managing the operational efficiency of training and onboarding processes by overing critical aspects of the new franchisee training process within complex operating environments in traditional retail spaces.Passion for developing people and building strong relationships with cross-functional partners, franchisees, and their teams will be the foundation for success in this role.Duties and ResponsibilitiesParticipates in the onboarding process for new franchisees, manages brand specific training and provides support through restaurant open to drive long-term growthFacilitates and delivers inspiring synchronous virtual and in-person learning experiences consistently using effective adult learning principlesServes as an operations expert that maintains an excellent working knowledge and a high level of proficiency in the performance of all areas of restaurant operationsCoordinates and manages all aspects of scheduled sessions virtually and in certified training restaurantsProvides and documents behavior-based feedback for learners, both positive and constructive, verbally and in writing, along with recommendations around performanceResponsible for communicating pass/fail class completion status to learners and appropriate parties with integrityLeads and manages the training process within host-certified training restaurants by ensuring consistent execution and oversight of training for new franchisees providing development opportunities for Certified Training ManagersPartners with local field teams and host franchisees to ensure consistent executionResponsible to keep up to date on all content and changes in partnership with the Learning Design team to incorporate new products, guest service initiatives, and new processes and systemsResponsible for proactively gathering data through surveys and other resources to enable effective decision making and to improve the quality and effectiveness of trainingSupport the onboarding process for new franchisees and provide support for restaurant openings for new franchiseesPartners with regional and national learning team to support consistent and impactful training for initiatives.Education QualificationsBachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience.Experience Qualifications5 years experience in restaurant and/or retail Training, Operations, or multi-unit management.Required Knowledge, Skills or AbilitiesStrong facilitation/presentation skills in a virtual or in-person classroom or restaurant/retail settingAbility to consult, influence and coach adult learnersAbility to work independently with minimal supervisionSelf-accountability & autonomyMust be able to build credibility and trusting relationshipsComputer skills – Office Suite (Microsoft Word, Excel and PowerPoint) or equivalentStrong written, verbal communication & interpersonal skillsAbility to think outside of the box to solve problemsStrong organization and planning skillsAnalytical and problem-solving skillsChange managementRecognizes and provides feedback on better and innovative ways to accomplish objectivesHelps identify and resolve project related risks and issuesTravel RequiredApproximately 70-90% travel will be required in support of the position’s responsibilities. It could be up to 5 nights away from home to support training.Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.