New Restaurant Training Manager

Inspire; Salt Lake City (UT); On-site; USD 75,000 - 110,000; Full time

Job summary

Inspire seeks a Restaurant Training Manager to deliver curricula across all brands, support franchisee onboarding, manage training scheduling, and assist with new restaurant openings.

You will partner with Brand colleagues, lead engaging virtual and in-person sessions, maintain operational knowledge, and drive continuous improvements across complex retail environments.

Qualifications

• 5 years experience in restaurant and/or retail Training, Operations, or multi-unit management.
• Bachelor’s degree or equivalent experience in restaurant/retail management with Training/HR focus.

Responsibilities

• Participates in onboarding of new franchisees and supports brand-specific training.
• Delivers synchronous virtual and in-person learning experiences using adult learning principles.
• Maintains knowledge of restaurant operations across brands and roles.
• Coordinates scheduling for training sessions and certifies restaurant training.
• Provides behavioral feedback and documents learner performance.
• Communicates pass/fail status to learners and stakeholders with integrity.
• Leads training programs in host-certified restaurants and supports development of Training Managers.
• Partners with regional and national teams to ensure consistent, impactful training initiatives.
• Keeps content up-to-date in collaboration with Learning Design; integrates new products and processes.

Skills

Facilitation skills

Adult learning principles

Coaching and influence

Independent work

Accountability and autonomy

Credibility and trust building

Microsoft Word

Excel

PowerPoint

Written and verbal communication

Analytical and problem-solving

Change management

Risk identification and mitigation

Education

Bachelor’s Degree or equivalent experience in restaurant/retail management with Training, HR, or multi-unit management experience

Job description

As an Inspire New Restaurant Training Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your OneInspire Brand colleagues. In this position, you will use your experience and expertise to deliver curricula across all brands, support new franchisee onboarding, manage training scheduling, restaurant certification, support new restaurant openings, and national training initiatives. The role is integral to managing the operational efficiency of training and onboarding processes by overing critical aspects of the new franchisee training process within complex operating environments in traditional retail spaces.

Passion for developing people and building strong relationships with cross-functional partners, franchisees, and their teams will be the foundation for success in this role.

Duties And Responsibilities

• Participates in the onboarding process for new franchisees, manages brand specific training and provides support through restaurant open to drive long-term growth
• Facilitates and delivers inspiring synchronous virtual and in-person learning experiences consistently using effective adult learning principles
• Serves as an operations expert that maintains an excellent working knowledge and a high level of proficiency in the performance of all areas of restaurant operations
• Coordinates and manages all aspects of scheduled sessions virtually and in certified training restaurants
• Provides and documents behavior-based feedback for learners, both positive and constructive, verbally and in writing, along with recommendations around performance
• Responsible for communicating pass/fail class completion status to learners and appropriate parties with integrity
• Leads and manages the training process within host-certified training restaurants by ensuring consistent execution and oversight of training for new franchisees providing development opportunities for Certified Training Managers
• Partners with local field teams and host franchisees to ensure consistent execution
• Responsible to keep up to date on all content and changes in partnership with the Learning Design team to incorporate new products, guest service initiatives, and new processes and systems
• Responsible for proactively gathering data through surveys and other resources to enable effective decision making and to improve the quality and effectiveness of training
• Support the onboarding process for new franchisees and provide support for restaurant openings for new franchisees
• Partners with regional and national learning team to support consistent and impactful training for initiatives.

Education Qualifications

• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience.

Experience Qualifications

• 5 years experience in restaurant and/or retail Training, Operations, or multi-unit management.

Required Knowledge, Skills Or Abilities

• Strong facilitation/presentation skills in a virtual or in-person classroom or restaurant/retail setting
• Ability to consult, influence and coach adult learners
• Ability to work independently with minimal supervision
• Self-accountability & autonomy
• Must be able to build credibility and trusting relationships
• Computer skills – Office Suite (Microsoft Word, Excel and PowerPoint) or equivalent
• Strong written, verbal communication & interpersonal skills
• Ability to think outside of the box to solve problems
• Strong organization and planning skills
• Analytical and problem-solving skills
• Change management
• Recognizes and provides feedback on better and innovative ways to accomplish objectives
• Helps identify and resolve project related risks and issues

Travel Required

• Approximately 70-90% travel will be required in support of the position’s responsibilities. It could be up to 5 nights away from home to support training.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.