Training Development Manager

IRB USA Inspire Resources; Georgia; Hybrid; USD 65,000 - 90,000; Full time

Job summary

IRB USA Inspire Resources is seeking an experienced instructional designer to craft training solutions for our business teams and restaurant franchises. You will design e-Learning from ideation through storyboarding, and develop instructor-led curricula with facilitator guides for rollout.

The role requires project management across multiple workstreams and vendors, with 10-20% travel for offsite trainings.

Qualifications

• Exceptional interpersonal and communication skills required.
• Strong organizational and time management skills required.
• Ability to work independently and collaboratively in teams in a fast-paced environment.
• Flexibility to adapt to varied and changing systems and technologies.
• Self-starter with a desire to impact change and drive business and franchisee performance.
• Experience coaching junior team members.

Responsibilities

• Design training solutions using instructional design and consulting skills to support business/franchise needs.
• Design e-Learning from ideation through storyboarding and development.
• Design and develop instructor-led training curricula including facilitator guides and participant materials.
• Collaborate with field learning for implementation and rollout.
• Project manage with internal clients, SMEs and external vendors to deliver training.
• Travel 10-20% for offsite meetings and training engagements.

Skills

Interpersonal skills

Communication

Organizational skills

Time management

Independent & collaborative

Adaptability

Coaching juniors

Education

Bachelor’s degree or equivalent

Tools

Storyline

Learning Management Systems

Job description

Responsible for utilizing instructional design and consulting skills to design training solutions to support the needs of the business and franchises and their employees.

RESPONSIBILITIES

Utilize instructional design and consulting skills to design training solutions to support the needs of the business and franchises and their employees. Design e-Learning from ideation through storyboarding and development as needed. Design and develop instructor-led training curricula including facilitator guides, participant materials and collaborate with field learning for implementation. Project manage and collaborate with project leads, internal clients, subject matter experts and third-party vendors on the development of training. Work independently and as a team member while using discretion in decision making, critical thinking and sound judgment in problem solving. Collaborates on design of training communication and marketing strategy with course releases and updates. Works with cross functional partners on training deliverables plan and effectively manages all deliverables and project team members through to delivery. Car and air travel as needed to attend offsite meetings, visit restaurants for training engagements, etc.

EDUCATION QUALIFICATIONS

Bachelor’s Degree or equivalent years’ experience

EXPERIENCE QUALIFICATION

5+ years demonstrable instructional design experience designing formal learning solutions in various delivery formats. Ability to conduct needs analysis to design training for specific audiences in alignment with business needs. Critical thinking, decision making, and ability to balance creativity with business needs. Familiarity with conducting all levels of evaluation to assess training usage, impact, and ROI. Project management skills, including experience managing projects with multiple workstreams and cross functional partners, managing vendors, ensuring all team members meet milestones and guiding projects to remain on budget and on time. Experience in applying visual design principles, scripting and directing video shoots and managing outside contractors/vendors. A portfolio of your recent work will be required during the interview process. Comfort with ambiguity, shifting priorities, and multiple workstreams, Ability to work in multiple settings and environments, including corporate senior levels of leadership and restaurant employees. Experience within QSR, retail, or general operations a plus.

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Exceptional interpersonal and communication skills
• Strong organizational and time management skills
• Ability to work independently and collaboratively in teams in a fast-paced environment
• Flexibility to adapt to varied and changing systems and technologies
• Self-starter with a desire to impact change and drive business and franchisee performance
• Experience coaching junior team members

PREFERRED KNOWLEDGE, SKILLS, OR ABILITIES

• Familiarity with Learning Management Systems
• Familiarity with authoring tools, such as Storyline.
• Restaurant or retail management experience with training accountability a plus

TRAVEL REQUIRED

10-20% travel

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,400 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across 55 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.