New Restaurant Training Manager - Non-Traditional

IRB USA Inspire Resources; Arizona; Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

IRB USA Inspire Resources is seeking a New Restaurant Training Manager (Non-Traditional) to deliver unique curricula across brands and support franchisee onboarding. The role involves managing training schedules, restaurant certification, and national initiatives with significant travel to open and certify new restaurants.

The ideal candidate will have a Bachelor’s degree or equivalent in restaurant/retail management with training experience and 5–7 years in training or multi-unit operations.

Formación

• Bachelor’s degree or equivalent experience in restaurant/retail management with training or multi-unit management experience.
• 5-7 years experience in restaurant/retail Training, Operations or multi-unit management.
• Strong facilitation/presentation skills in virtual or in-person settings.
• Ability to consult, influence and coach adult learners.

Responsabilidades

• Participates in onboarding for new non-traditional franchisees and supports brand-specific training.
• Delivers synchronous virtual and in-person training experiences.
• Maintains proficiency in all areas of restaurant operations across brands.
• Leads training processes in host-certified restaurants with oversight of new franchisee training.
• Provides feedback to learners and documents pass/fail status.

Conocimientos

Facilitation skills

Adult learning principles

Communication

Organization & planning

Problem solving

Travel readiness

Educación

Bachelor’s Degree or equivalent (restaurant/retail management with training/H.R.)

Herramientas

Microsoft Word

Excel

PowerPoint

Descripción del empleo

As an Inspire New Restaurant Training Manager (Non-Traditional), you will be a part of a fun, exciting culture that goes beyond training. Partnering with your OneInspire Brand colleagues. In this position, you will use your experience and expertise to deliver unique non-traditional curricula across all brands, support new franchisee onboarding, manage training scheduling, restaurant certification, support new restaurant openings, and national training initiatives. The role is integral to managing the operational efficiency of training and onboarding processes by overing critical aspects of the new franchisee training process within complex operating environments in non-traditional retail spaces. Passion for developing people and building strong relationships with cross-functional partners, franchisees, and their teams will be the foundation for success in this role.

Duties and Responsibilities

Participates in the onboarding process for new non-traditional franchisees, manages brand specific training and provides support through restaurant open to drive long-term growth Facilitates and delivers inspiring synchronous virtual and in-person training experiences consistently using practical adult learning principles Serves as an operations expert that maintains an excellent working knowledge and a high level of proficiency in the performance of all areas of restaurant operations Communicates & Manage aspects of scheduled sessions virtually and in certified training restaurants Leads and manages the training process within host-certified training restaurants by ensuring consistent execution and oversight of training for new, non-traditional franchisees and provides development opportunities for Certified Training Managers Partners with local field teams and host franchisees to ensure consistent execution Provides and documents behavior-based feedback for learners, both positive and constructive, verbally and in writing, along with recommendations around performance Responsible for communicating pass/fail class completion status to learners and appropriate parties with integrity Responsible for keeping up to date on all content and changes in partnership with the Training Design team to incorporate new products, guest service initiatives, and new processes and systems Partners with regional and national training teams to support consistent and impactful training for national initiatives. Provide in-store support during the opening phase of new restaurants to ensure a smooth transition and help the franchisee establish operations effectively.

Education Qualifications

Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience.

Experience Qualifications

5-7 years experience in restaurant and/or retail Training, Operations, or multi-unit management.

Required Knowledge, Skills or Abilities

Strong facilitation/presentation skills in a virtual or in-person classroom or restaurant/retail setting Ability to consult, influence and coach adult learners Ability to work independently with minimal supervision Self-accountability & autonomy Must be able to build credibility and trusting relationships Computer skills – Office Suite (Microsoft Word, Excel and PowerPoint) or equivalent Strong written, verbal communication & interpersonal skills Ability to think outside of the box to solve problems Strong organization and planning skills Analytical and problem-solving skills Change management Recognizes and provides feedback on better and innovative ways to accomplish objectives Helps identify and resolve project related risks and issues

Travel Required

Approximately 75-90% travel will be required to support the position’s responsibilities. This could include up to 5 nights away from home for training and weekend travel.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,400 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across 55 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.