New Patient Scheduler - Welcoming Care & Smooth Onboarding

LifeWorks Wellness Center; Clearwater (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Employee discount

Paid Time Off

Holiday Pay

Job summary

LifeWorks Wellness Center in Clearwater, FL, is seeking a New Patient Scheduler who delivers a warm, welcoming first impression and guides new patients through scheduling and next steps for holistic care.

The role supports the clinic's expansion with a focus on accurate documentation, timely follow-ups, and clear communication across channels. A full-time schedule offers benefits and a pay rate of $25 per hour.

Qualifications

• Minimum 1 year of sales experience or 2 years of call center experience.
• Familiarity with medical terminology.
• Ability to type at least 40 WPM with intermediate computer proficiency.
• Strong verbal and written communication skills.

Responsibilities

• Create a warm, welcoming, and positive first experience for every new patient through compassionate communication and supportive guidance.
• Answer all new patient questions related to scheduling, visit expectations, and practitioner information.
• Return calls to patients requesting appointments or seeking additional information via phone, email, Facebook, or other channels.
• Ensure patients understand expectations and requirements for becoming a new patient.
• Schedule initial office visits and collect payment during scheduling.
• Send new patient paperwork and ensure completion prior to the appointment.
• Reschedule patients who need to cancel or modify their appointment.
• Document all conversations, actions, and follow-ups accurately in the patient record.

Skills

Sales experience

Call center experience

Medical terminology

Typing 40 WPM

Communication skills

Education

High school diploma or GED

Job description

LifeWorks Wellness Center in Clearwater, FL, is seeking a New Patient Scheduler who delivers a warm, welcoming first impression and guides new patients through scheduling and next steps for holistic care.

The role supports the clinic's expansion with a focus on accurate documentation, timely follow-ups, and clear communication across channels. A full-time schedule offers benefits and a pay rate of $25 per hour.