New Patient Records Coordinator

Dana-Farber Cancer Institute, Inc.; Brookline (MA); On-site; USD 42,000 - 47,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking a Patient Records Specialist to coordinate materials for new patient visits and provide administrative support across disease centers. You will document progress, manage materials requests, and liaise with clinical staff to ensure timely, accurate records and smooth patient flow.

The role requires strong communication, organization, and problem-solving skills, with a bachelor’s degree preferred and up to 1 year healthcare or customer service

Qualifications

• Bachelor’s degree in health administration or related field preferred.
• Up to 1 year of healthcare or customer service experience preferred.
• Strong communication and organizational abilities.

Responsibilities

• Coordinate and organize materials for new patient visits.
• Document progress in tasks using electronic tracking systems.
• Schedule appointments to support continuity of care.
• Respond to emails and relay detailed clinical information to staff.
• Collaborate with New Patient Coordinators to cover staffing needs.
• Triages issues and escalates as appropriate to management.
• Assist in training new staff and ensure SOP compliance.

Skills

Communication

Organization

Customer service

Attention to detail

Multitasking

Phone etiquette

PC proficiency

Education

Bachelor's degree in health administration

Tools

EMR portal

Job description

Dana-Farber Cancer Institute in Boston is seeking a Patient Records Specialist to coordinate materials for new patient visits and provide administrative support across disease centers. You will document progress, manage materials requests, and liaise with clinical staff to ensure timely, accurate records and smooth patient flow.

The role requires strong communication, organization, and problem-solving skills, with a bachelor’s degree preferred and up to 1 year healthcare or customer service