Patient Care Experience Navigator

Memorial Hermann Health System; Spring (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Memorial Hermann Health System is seeking a Patient Care Coordinator to efficiently manage patient flow and scheduling across multiple departments. The role emphasizes clear communication with patients, families, and clinical staff to deliver a seamless care experience.

The incumbent will coordinate diagnostic tests, relay orders, and provide essential information about care plans while maintaining high standards of safety and service.

Qualifications

• Education: Associate degree required; experience in medical hospital or office setting preferred.
• Excellent communication and organizational abilities; able to work with patients and families.
• Ability to manage multiple tasks in a high-stress healthcare environment.

Responsibilities

• Coordinate and schedule diagnostic tests, procedures, and clinical services.
• Serve as liaison between providers and staff to relay orders and care plans.
• Schedule appointments across modalities; assist patients with preparation and documentation.
• Educate patients and families about care plans and facility information.
• Resolve patient concerns and ensure a seamless one-stop experience.

Skills

Communication skills

Organizational skills

Teamwork

Interpersonal skills

Customer service

Ability to work under pressure

Education

Associate degree

Job description

Memorial Hermann Health System is seeking a Patient Care Coordinator to efficiently manage patient flow and scheduling across multiple departments. The role emphasizes clear communication with patients, families, and clinical staff to deliver a seamless care experience.

The incumbent will coordinate diagnostic tests, relay orders, and provide essential information about care plans while maintaining high standards of safety and service.