New Patient Coordinator

Orthodontic Experts; Orland Park (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Travel Pay to sister clinics

Medical, Dental, Vision Insurance

401(k) and matching

Holiday Pay

Paid Time Off

Job summary

Orthodontic Experts in the Chicago metro area is hiring a New Patient Coordinator to greet patients, take records, and support treatment planning across multiple clinics. You will handle x-rays, photos, scans for retainers, and assist with sterilization while keeping the practice organized and welcoming.

The role requires traveling to other clinic locations, working a full-time schedule, and helping patients understand insurance options and payment plans.

Qualifications

• High School Diploma or GED.
• Ability to work independently and in a team.
• Strong computer skills and travel to multiple clinics.

Responsibilities

• Greet new patients and welcome them to the practice.
• Take records (pictures and x-rays) to set treatment plans.
• Take clear x-rays, photos, and scans for retainers.
• Assist in sterilizing equipment and maintain a clean work environment.
• Coordinate with TreatmentCoordinator to ensure patient case acceptance.
• Assist in meeting clinic goals and discuss insurance options with patients.
• Travel to sister clinics and perform all duties as needed.
• Participate in marketing events and other assigned tasks.

Skills

Customer service

Teamwork

Attention to detail

Travel to clinics

Education

High School Diploma/GED

Tools

Computer skills

Job description

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

You will be greeting new patients and welcoming them to the practice. Following the office introduction, you take records (pictures and x-rays) which will be utilized to set a treatment plan for the new patient.

Duties Include But Are Not Limited To

• Taking clear x-rays.
• Taking clear photos.
• Taking accurate scans for retainers.
• Assisting in sterilizing equipment.
• Maintaining clean working environment (not limited to picture & X-ray area).
• Work with the Treatment Coordinator to ensure patient case acceptance by orchestrating a "warm hand-off" to the TC.
• Assist in meeting and/or exceeding monthly and annual clinic goals.
• Cover topics such as payment options and provide the patient with general information regarding insurance coverage as it relates to orthodontics.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing Events
• Other tasks as assigned.

Requirements

• High School Diploma/ GED
• New Patient Coordinators should have the ability to work independently, and in a team setting.
• Computer skills
• New Patient Coordinators should have the ability to travel & transport self to other practice locations.
• Minimum 6 months Chairside experience.

Working Hours/ Location:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday & Friday 6:45am – 3:00pm
• 2 Saturdays per month
• Two 9.45 am to 6.00 pm shifts per month
• 13117 S. La Grange Rd, Orland Park, IL 60462
• Travel to Kedzie , Burbank and Pilsen/Willowbrook
• Full time
• Rate of pay - 17$

Benefits (for Our Full-time Employees)

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments