New Patient Coordinator, Behavioral Health, Baptist Downtown

Baptist Health System, Inc.; Florida; On-site; USD 32,000 - 46,000; Full time

Job summary

Baptist Medical Center in Jacksonville, FL, is seeking a New Patient Coordinator for the Behavioral Health Department. This full-time daytime position supports patient registration, insurance verification, and front-desk operations at the hospital.

The role emphasizes accurate data entry, strong customer service, and efficient triage of patient needs over the phone. Ideal candidates have 1–2 years in medical or healthcare settings, insurance experience, and a High School Diploma.

Qualifications

• 1-2 years Medical Experience
• 1-2 years Customer Service Experience
• 1-2 years Insurance Experience

Responsibilities

• Providing business services for patients and the healthcare system.
• Ensuring accurate patient registration.
• Verifying insurance and authorizations.
• Collecting patient charges and payments.
• Operating a multi-line phone system while maintaining telephone protocols.
• Assisting patients as needed.

Skills

Medical Experience

Customer Service

Insurance Experience

Education

High School Diploma

Job description

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Baptist Medical Center is hiring for a New Patient Coordinator for the Behavioral Health Department located at Baptist Medical Center.

This is a Full Time Day shift opportunity working an 8:00am-5:00pm schedule in Jacksonville, FL.

The New Patient Coordinator will assist the Behavioral Health Department by accurately registering new patient and preforming other clerical duties. This position requires an intermediate level knowledge of insurance, medical records, multi-line telephone, excellent customer service skills, ability to match patient care needs with services available, and good judgment triaging patients with acute needs over the phone.

Baptist Jacksonville is a Magnet designated hospital, the gold standard for excellence in patient care. We serve families throughout the area with high-quality, comprehensive care for every stage of life.

New Patient Coordinator, Job Responsibilities:

• Providing business services for patients and the healthcare system.
• Ensuring accurate patient registration.
• Verifying insurance and authorizations.
• Collecting patient charges and payments.
• Operating a multi-line phone system while maintaining telephone protocols.
• Assisting patients as needed.

Experience Requirements:

• 1-2 years Medical Experience
• 1-2 years Customer Service Experience
• 1-2 years Insurance Experience

Education & Credential Requirements:

• High School Diploma

Primary Location:

Remote - Florida123 Remote StTallahassee, FL 32301United States of America