New Patient Care Coordinator (Transplant Admin)

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Tuition assistance

Job summary

Penn Medicine is seeking a New Patient Coordinator to streamline appointment scheduling and patient flow across multiple specialties. You will ensure patients arrive with all information needed for their initial visit and assist with directions, parking, and building navigation.

The role requires excellent communication, customer service, and familiarity with Epic/IDX systems. Prior experience in medical office settings is preferred, with strong emphasis on accuracy and patient satisfaction.

Qualifications

• Proven communication and customer service in a healthcare setting.
• Knowledge of medical terminology and office procedures.
• Experience with precertification requirements and third party billing is a plus.

Responsibilities

• Act as point of contact for all new patients for the department.
• Coordinate new patient appointments with physicians and groups.
• Arrange medical records, test results, referrals, and copays for visits.

Skills

Communication skills

Customer service

Healthcare administration

Education

High school diploma or GED

Business/healthcare coursework preferred

Tools

Epic

IDX

Chart One

PICMED/Medical records software

Job description

Penn Medicine is seeking a New Patient Coordinator to streamline appointment scheduling and patient flow across multiple specialties. You will ensure patients arrive with all information needed for their initial visit and assist with directions, parking, and building navigation.

The role requires excellent communication, customer service, and familiarity with Epic/IDX systems. Prior experience in medical office settings is preferred, with strong emphasis on accuracy and patient satisfaction.