New Patient Experience Coordinator

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Penn Medicine is seeking a New Patient Coordinator for the CAM-CPUP-CCC department at Perelman Center for Advanced Medicine. The role focuses on coordinating new patient visits, ensuring the right physician and specialty, and preparing patients with medical records, referrals, and copays to support a seamless first visit.

The ideal candidate has 5+ years in a medical office or customer service environment, strong communication, and familiarity with EPIC and related scheduling systems.

Qualifications

• High school diploma required.
• 5+ years in a medical office or customer service setting.
• Advanced degree preferred and may substitute for experience.
• Knowledge of precertification, CMS medical necessity, and third-party billing ideal.
• Experience with spreadsheets and word processing software preferred.
• Knowledge of medical terminology and office procedures preferred.

Responsibilities

• Act as point of contact for all new patients for department.
• Coordinate scheduling and ensure patients see appropriate physician.
• Prepare new patient charts 48 hours prior to visit.
• Coordinate retrieval of referrals, copays, and medical records.
• Respond to patient inquiries and coordinate medical records.

Skills

Customer service

Medical office

Communication skills

Education

High School Diploma

Advanced degree preferred

Tools

EPIC

IDX

ONTRAC

MEDVIEW

NAVICARE

ChartOne

Job description

Penn Medicine is seeking a New Patient Coordinator for the CAM-CPUP-CCC department at Perelman Center for Advanced Medicine. The role focuses on coordinating new patient visits, ensuring the right physician and specialty, and preparing patients with medical records, referrals, and copays to support a seamless first visit.

The ideal candidate has 5+ years in a medical office or customer service environment, strong communication, and familiarity with EPIC and related scheduling systems.