New Patient Care Navigator

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

Penn Medicine is seeking a New Patient Coordinator for the CAM-CPUP-CCC department at the Perelman Center for Advanced Medicine. The role focuses on coordinating new patient care across multiple specialties to ensure timely, informed visits and optimal patient experience.

Responsibilities include scheduling, preparing patient charts, managing medical records, and guiding patients through referrals and copays while upholding Penn Medicine's standards and policies.

Qualifications

• HS Diploma/GED required.
• 5+ years' experience in a medical office setting or customer service.
• Advanced degree preferred and may substitute for some experience.
• College-level coursework in business, accounting, or health care administration preferred.
• Knowledge of precertification requirements, CMS medical necessity, and third-party billing is ideal.

Responsibilities

• Act as point of contact for all new patients for department.
• Coordinate scheduling of new patient appointments with appropriate physician/group.
• Prepare patients for first visit with necessary information (records, referrals, copays).
• Coordinate retrieval and flow of outside medical records for visits.
• Maintain compliance with regulatory standards and department protocols.
• Ensure patients are registered and referred to Financial Counseling.

Skills

Customer service

Medical office

Communication

Problem solving

Education

HS Diploma/GED

Advanced degree preferred

College coursework in business/health care administration

Tools

IDX (and its applications)

EPIC

ONTRAC

MEDVIEW

NAVICARE

CHART ONE

Job description

Penn Medicine is seeking a New Patient Coordinator for the CAM-CPUP-CCC department at the Perelman Center for Advanced Medicine. The role focuses on coordinating new patient care across multiple specialties to ensure timely, informed visits and optimal patient experience.

Responsibilities include scheduling, preparing patient charts, managing medical records, and guiding patients through referrals and copays while upholding Penn Medicine's standards and policies.