New Member Engagement Coordinator (Fully Remote)

Jukebox Health, Inc.; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Jukebox Health, Inc. in the United States is seeking a dedicated member services specialist to serve as the main liaison for members and partner care coordinators, guiding them from initial contact through project completion.

You will make outbound calls to schedule occupational therapy evaluations, confirm appointments, and deliver timely updates, while handling inbound support, logging interactions in the CRM, and communicating clearly with health plan partners.

Qualifications

Responsibilities

• Serve as the primary point of contact for members and partner care coordinators, guiding them from first call through post-project completion.
• Make high-volume outbound calls to schedule occupational therapy evaluations, confirm appointments, and provide timely project updates.
• Handle inbound member support, document interactions in CRM, and respond to health plan partners with clear, professional communication.

Job description

• Serve as the primary point of contact for members and partner care coordinators, guiding them from first call through post-project completion.
• Make high-volume outbound calls to schedule occupational therapy evaluations, confirm appointments, and provide timely project updates.
• Handle inbound member support, document interactions in CRM, and respond to health plan partners with clear, professional communication.