New Customer Value Manager - Europe (Fully Remote)

CoLab; États-Unis; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

CoLab builds AI that helps mechanical engineering teams bring products to market faster by capturing the rationale behind design reviews. Backed by a $72M Series C and a team of 250+, it's a fast-growing company named to Deloitte's Fast 500.

CoLab seeks a Customer Value Manager to own adoption and value for its largest, most complex global customers, building value plans, training teams, and driving change in collaboration with Sales and technical experts.

Qualifications

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management.
• Engineering background or strong technical project experience in product development.
• Experience driving adoption in complex enterprise engineering organizations.

Responsabilités

• Own customer strategy and value planning from pre-close research to measurable outcomes.
• Drive engineering workflow adoption, training, and change management.
• Partner with Sales and technical experts to achieve business outcomes.
• Retention, renewals, and expansion with accountability for gross revenue retention.

Connaissances

Customer Success

Strategic Consulting

Enterprise Account Management

Engineering background

Technical project experience

PLM

CAD tools

Outils

PLM

CAD tools

Description du poste

• As a Customer Value Manager, you'll own adoption and value for CoLab's largest, most complex global customers.
• You'll build and execute customer value plans, consult on workflows, train teams, and drive change.
• You'll partner with Sales and technical experts to ensure customers achieve business outcomes.

What you'll own:

• Customer strategy and value planning, from pre-close research to measurable outcomes.
• Engineering workflow adoption, training, and change management to embed CoLab in daily work.
• Retention, renewals, and expansion, with accountability for gross revenue retention.

What we're looking for:

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management.
• Engineering background or strong technical project experience in product development.
• Experience driving adoption in complex enterprise engineering organizations.

Nice to haves:

• Hands-on experience with PLM or CAD tools.
• Formal change management training.
• Familiarity with vertical SaaS and high-ACV environments.

CoLab

CoLab builds AI that helps mechanical engineering teams bring products to market faster by capturing the rationale behind design reviews. Backed by a $72M Series C and a team of 250+, it's a fast-growing company named to Deloitte's Fast 500.