Customer Value Manager - Europe

colabsoftware; United States; Remote; USD 120,000 - 200,000; Full time

Job summary

CoLab is seeking a Customer Value Manager to lead adoption and maximize value for our global customers. You will own the Customer Value Plan, understand customer objectives, and align CoLab capabilities with engineering workflows to deliver measurable improvements.

In this role, you will train engineers and stakeholders, collaborate with Sales on account strategy, and work with CoLab's technical experts to ensure sustained adoption.

Qualifications

• A background in engineering or past experience directly engaging with engineers is required.

Responsibilities

• Customer strategy and value plan: research customers, define readiness, baseline value metrics, and tailor onboarding. Own the value plan and manage timelines and milestones.
• Engineering workflow and adoption: become a power user of CoLab, guide customers on design, review, and release workflows, and drive deep adoption and expanding use cases.
• Value and executive engagement: analyze usage against goals, prepare quarterly partnership reviews, and quantify business impact for executives.

Job description

About CoLab

At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner.

We build AI for engineers designing cars, medical devices, and jet engines. Products this complex aren't sketched and sent to production. Teams spend months on iterations, reviews, and tests, predicting how every part performs before anything is built. CoLab is where those reviews happen, and we capture the rationale behind every change. Other tools show what changed between versions. Only CoLab knows why. That's how our AI helps manufacturers like Bobcat, Triumph Motorcycles, and GE Appliances make better decisions, eliminate rework cycles, and get to market faster.

Proudly based in St. John's, Newfoundland, CoLab started with one customer in 2018. Since then we've raised a $72M Series C , been named the 57th fastest growing company in North America by Deloitte ( Fast 500™ ), signed multi-year AI partnerships with companies like Bombardier , and grown to a team of 250+.

About the role

The cars, medical devices, and jet engines our customers build reach the market years sooner only when the teams behind them change how they design, review, and release products. As a Customer Value Manager you'll lead that change. You are accountable for adoption, and ultimately for the value our largest, most complex global customers realize from CoLab, in line with their business goals. You'll understand how their teams really work and build the plan to transform it. Then you'll lead the execution yourself, consulting on their workflows, training their teams, and pulling in CoLab's experts where needed. Success in this role looks like engineers who can't imagine running a design review without CoLab, and results that Engineering Executives stand behind: shorter lead times, fewer rework cycles, lower cost of poor quality, faster supplier reviews, and significant savings. This role is built for engineers & technical project managers who want their expertise to go further. A background in engineering or past experience directly engaging with engineers is required. This is critical as you'll earn trust by speaking the language of the people you serve. You'll bring that credibility, along with sharp business judgment, to every conversation, from front-line engineers to Engineering Executives (VP+). You won't do it alone. You'll work alongside Sales on overall account strategy and with CoLab's technical experts, including Forward Deployed Engineers and Customer Success Engineers. You lead the plan that brings them together, and you're accountable for the value the customer sees. On-site visits have consistently driven higher adoption, deeper relationships, and better business outcomes. We recognize personal travel constraints may arise, and we expect CVMs to proactively plan for and prioritize time with customers on-site at least 25% of the time. Twice a year, all CoLabers gather at our HQ in St. John's, Newfoundland (typically June and December) for Team Week.

What you'll own

Customer strategy and value plan

Get in early: Join deals before they close. Research the customer, agree on readiness requirements and baseline value metrics, and present a tailored onboarding plan at kick-off. Build and run the Customer Value Plan: Get to know the customer's business: their industry and objectives, org structure, stakeholders, tech stack, and engineering workflows. Connect all of it to CoLab. Own the plan that takes them from adoption to measurable business outcomes (value) tied to their goals, and keep looking for where else CoLab can drive value. Project manage timelines, stakeholders, and adoption milestones closely.

Engineering workflow and adoption

CoLab power user: Be a true expert in our product: the technology, the use cases, how customers use it, and the value they get from it. As we bring on new features and functionality, you'll keep your expertise current as our product offering evolves. Shape how engineers work: Consult on how the customer's engineering teams collaborate, design, review, and release products, and use that insight to heavily influence their engineering workflow strategy. You own the CoLab configuration aligned to these workflows to ensure deep adoption is reached and sustained, continuously expanding their use-cases and refining existing workflows with CoLab. Drive adoption and change: Build strong relationships with key stakeholders and champions, then use change management practices to turn them into advocates for CoLab across their organization. Train engineers and stakeholders on CoLab for their jobs to be done, so it becomes deeply ingrained in how they work every day.

Value and executive engagement

Prove and communicate value: Proactively analyze usage data against customer goals and work with customers to get their internal metrics, so you can quantify the business impact (value). Own the strategy and deck for Quarterly Partnership Reviews, building them with your champions