(new) CUSTOMER SERVICES REP

REGIS CORPORATION INC; Austin (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Regis Corporation Inc. in Austin, TX is seeking a Customer Services Rep II to provide customer support, order entry and office administration.

The role involves communicating with customers about order and delivery status, coordinating returns and using multiple systems to manage orders from plants, distribution centers and vendors. Responsibilities include processing high volumes of orders, resolving complaints, training new CSRs as needed and maintaining strong organizational skills.

Qualifications

• High School Diploma or GED required.
• No experience required; training provided.
• Must be motivated, reliable and able to pass background and drug test.

Responsibilities

• Provides Customer Account Management by coordinating and managing order entry, order inquiry, product information, order status, customer returns and transportation management in a call center environment.
• Processes a high volume of orders timely, accurately and thoroughly and enhances sales where appropriate.
• Addresses and resolves customer complaints.
• Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.
• Serves as backup to specialized functions including internet web programs, murals, non-standard programs, etc. as needed.
• May train new CSRs and guide them to work as a team as needed.
• Strong self-directed organizational skills to organize time effectively on daily and weekly basis.
• Performs other related duties as required.

Skills

Strong customer service

Multi-tasking

Organizational skills

Written and verbal communication

Team player

Education

High School Diploma or GED

Tools

Word

Excel

Databases

Job description

CUSTOMER SERVICES REP $12.00- 15.50 DEPENDING ON EXPERIENCE

Location:AUSTIN, TX, UNITED STATES

Join the largest suppliers of tile and natural stone in the United States and watch your career stand out with Regis corporation.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

The Customer Service Rep II is responsible for providing a variety of support, customer service and office administration duties related to servicing customers. The representative will provide information to customers via telephone regarding product order status, delivery status, and coordination of product returns.

Responsibilities:

• Provides Customer Account Management by coordinating and managing order entry, order inquiry, product information, order status, customer returns and transportation management in a call center environment. Utilizes various computer systems such as ASI, Logility, EPort's , AXIOS, and Microsoft products in the management of customer orders from plants, distribution centers and vendors.
• Processes and completes high volume of orders timely, accurately and thoroughly and enhance sales where appropriate.
• Addresses and resolves customer complaints.
• Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.
• Serves as backup to specialized functions including; internet web programs, murals, non-standard programs, etc. as needed.
• May train new CSR's and guide them to work as a team as needed.
• Strong self-directed organizational skills to organize time effectively on daily and weekly basis.
• Performs other related duties as required.

Qualifications:

Education and Knowledge:

• High School Diploma or GED equivalency required.

Experience:

NO EXPERIENCE REQUIRED , JUST BE VERY MOTIVATED , RELIABLE WE WILL PROVIDE ALL TRANING

Competencies:

• Strong customer service skills
• Ability to multi-task
• Strong organizational and problem solving skills
• Must be detail oriented and have excellent written and verbal communication skills
• Must have moderate level computer skills in Word and Excel, with the ability to use databases and other computer systems
• Must be a team player

SALARY : 12.00-15.50 PER HOUR DEPENDING ON EXPERIENCE

MUST BE ABLE TO PASS BACKGROUND ,DRUG TEST