(new) CUSTOMER SERVICES REP

REGIS CORPORATION INC; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Family-friendly environment

Promotions from within

Training provided

Job summary

REGIS CORPORATION INC is hiring a Customer Service Representative II in Los Angeles, CA. The role delivers customer support, order entry coordination, and information on product status via phone, with emphasis on accuracy and timely responses.

Candidates with no experience are encouraged to apply; full training will be provided. The position requires a High School Diploma or GED and uses a range of systems to manage orders and returns.

Qualifications

• High School Diploma or GED equivalent required.
• No experience required; training provided and motivation is valued.
• Strong customer service skills and ability to multitask.

Responsibilities

• Coordinate order entry, inquiries, and status updates in a call center setting.
• Provide product information, handle returns, and coordinate transportation management.
• Resolve customer complaints and prepare reports; support office administration.

Skills

Strong customer service

Multi-tasking

Organizational skills

Communication skills

Computer skills (Word/Excel)

Team player

Education

High School Diploma or GED

Tools

ASI

Logility

EPort’s

AXIOS

Microsoft Office

Job description

CUSTOMER SERVICES REP ($18.00- 20.00 PER HOUR)

Join the largest suppliers of tile and natural stone in the United States and watch your career stand out with Regis corporation.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Regis.

The Customer Service Rep II is responsible for providing a variety of support, customer service and office administration duties related to servicing customers. The representative will provide information to customers via telephone regarding product order status, delivery status, and coordination of product returns.

Location:LOS ANGELES, CA, UNITED STATES

Responsibilities:

• Provides Customer Account Management by coordinating and managing order entry, order inquiry, product information, order status, customer returns and transportation management in a call center environment. Utilizes various computer systems such as ASI, Logility, EPort’s , AXIOS, and Microsoft products in the management of customer orders from plants, distribution centers and vendors.
• Processes and completes high volume of orders timely, accurately and thoroughly and enhance sales where appropriate.
• Addresses and resolves customer complaints.
• Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.
• Serves as backup to specialized functions including; internet web programs, murals, non-standard programs, etc. as needed.
• May train new CSR’s and guide them to work as a team as needed.
• Strong self-directed organizational skills to organize time effectively on daily and weekly basis.
• Performs other related duties as required.

Qualifications:

Education and Knowledge:

• High School Diploma or GED equivalency required.

Experience:

NO EXPERIENCE REQUIRED , JUST BE VERY MOTIVATED , RELIABLE WE WILL PROVIDE ALL TRANING

Competencies:

• Strong customer service skills
• Ability to multi-task
• Strong organizational and problem solving skills
• Must be detail oriented and have excellent written and verbal communication skills
• Must have moderate level computer skills in Word and Excel, with the ability to use databases and other computer systems
• Must be a team player

SALARY : $18.00-$20.00PER HOUR DEPENDING ON EXPERIENCE

MUST BE ABLE TO PASS BACKGROUND ,DRUG TEST