Customer Service Rep

Arizona Tile, LLC; North Ontario (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA contributions

401k with match

Paid time off

Holiday pay

Career development

Employee assistance

Team building

Family oriented culture

Job summary

Arizona Tile, LLC in California is seeking a Customer Service Representative to process orders, support sales, and deliver outstanding service to customers, ensuring the best possible experience. You will handle orders, provide in-person or phone assistance, update teams on product availability, and collaborate across branches.

The role requires a high school diploma and 2+ years in retail; forklift certification may be needed at some locations.

Qualifications

• High school diploma or equivalent required.
• 2+ years in retail sales with front-facing customer interaction.
• Experience with stone, granite, or slabs is a plus.
• Forklift certification may be required at location.

Responsibilities

• Process and enter customer orders accurately using the order system.
• Provide ongoing sales support and exceptional service in person or by phone.
• Evaluate transfer or restock requests with manager approval.
• Collaborate with team members to ensure clear communication.
• Stay updated on product availability and backorders to inform customers.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Pricing calculations

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Windows

Data entry

Job description

What We Offer

• Safety 1st Organization
• Competitive pay
• Benefits: Medical, Dental, Vision, & More!
• H.S.A or H.R.A with Company Contributions
• 401k Retirement Savings Program with discretionary employer match
• Progressive career development and training
• Employee assistance program
• Paid Time Off (PTO) and Holiday Pay
• Service recognition and awards
• Family oriented environment with open communication, collaborative atmosphere, and team-building events

What You Will Do

As the Customer Service Rep, you will process customer orders, provide sales support, and outstanding service to our customers ensuring the absolute best customer experience.

Your Top Accountabilities in the Role

• Process and enter customer orders using the company's computerized order processing system, timely, accurately, and efficiently.
• Provide ongoing sales support to our customers in person, by phone, or other means ensuring above average communication to provide an excellent customer experience.
• Process and evaluate special transfer or restock requests, including exceptions or credit requests, ensuring to consult with manager and proper procedures are followed.
• Collaborate with other team members, departments, or branches to ensure consistent flow of communication and knowledge across all areas.
• Continuously stay up to date on new, discontinued, back orders/supply issues, or out of stock products to ensure appropriate communication with the customer.

Position Requirements

• Education: High school diploma or equivalent.
• Experience: 2+ years of prior experience in retail sales within a professional environment and front facing customer interaction; product training provided. Prior work experience with stone, granite, or slabs is a plus.
• Functional Skills: Exceptional customer service skills with the ability to provide individualized service. Self-starter who proactively finds solutions to meet our customer needs with an ability to multi-task to handle various methods of customer interaction/needs (in person, phone, other). Good attention to detail and accuracy with processing orders. Good math skills to calculate pricing, discounts, interest, along with the ability to apply concepts of basic algebra. Ability to interpret various written technical instructions and diagrams with several abstract and concrete variables.
• Certifications: Ability to be forklift certified – as needed per location.
• Technology Aptitude/Other: Basic computer skills working within a Microsoft Windows environment with solid data entry skills.
• Language Skills: Good written and excellent verbal communication skills to work with our customers (in person or by telephone) and to communicate with all levels of the organization.
• Core Values & Behaviors: Safety Focused, Customer Driven, Conscientious, Strong Communication Skills, Hard Work Ethic, Ethical Integrity, Teamwork, and Tenacity. Friendly and warm demeanor with excellent interpersonal skills.

Other Important Information

• Reports To: Branch Manager
• Work Schedule: Ability to work flexible hours with overtime, including Saturdays (up to 45-48 hours per week)
• Travel: None.
• Work Environment: The employee is occasionally exposed to an environment with moderate noise level. The employee may be exposed to outside weather conditions and may work with and in the proximity to material handling equipment, including forklift, as well as packaged, cement-based products such as grouts, cleaning, and sealing chemicals for tile and stone.
• Physical Requirements: The employee is regularly required to stand, use hands to finger, handle and feel, and to talk and hear. The employee must frequently lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.

We are an Equal Employment Opportunity Employer, Drug-Free Workplace, and a participant of the E-Verify Program where required by state law. Requests for reasonable accommodation should be directed to Arizona Tile's Human Resource Department.