New Account Growth Manager (Fully Remote)

Documo Inc; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Documo is seeking an Account Manager to grow strategic customer relationships within the US market. You will own account strategies, coordinate with cross-functional teams, and act as the trusted advisor for clients.

Ideal candidates have 3+ years in Account Management or Customer Success, plus strong communication skills and proficiency in Salesforce and Jira. This role offers growth in a fast-paced, SaaS environment at Documo.

Qualifications

• 3+ years in Account Management or Customer Success.
• Proficiency with Salesforce and Jira.
• Strong communication and relationship-building abilities.

Responsibilities

• Build long-term customer relationships to maximize retention.
• Identify upsell and cross-sell opportunities for growth.
• Develop account strategies and monitor performance.
• Serve as trusted advisor and primary customer contact.

Skills

Relationship building

Communication

Account management

Customer success

Tools

Salesforce

Jira

Job description

• Build long-term customer relationships to maximize retention.
• Identify upsell and cross-sell opportunities for growth.

Key Responsibilities:

• Develop account strategies and monitor performance.
• Serve as trusted advisor and primary customer contact.

What You Bring:

• 3+ years in Account Management or Customer Success.
• Salesforce and Jira proficiency with strong communication.

Documo

Documo is a fast-growing B2B SaaS company that helps businesses digitize and streamline document workflows through Intelligent Document Processing. It is a small, fast-growing tech company with a supportive, inclusive, and fun culture.