Neurosurgery Patient Care & Scheduling Lead

UCLA Health; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health in Los Angeles is seeking an administrative support professional to back up neurosurgery offices within the Department of Neurosurgery. The role includes organizing physician calendars, patient scheduling, and handling confidential files while coordinating clinical activities and correspondence.

Responsibilities span triage, insurance authorizations, test results handling, and involvement in multidisciplinary program scheduling and billing support.

Responsibilities

• Provide administrative support to full-time Faculty Specialists and back up support to a rotating rotation of neurosurgeon offices in the Department of Neurosurgery.
• Organize and coordinate physician daily activities and maintain physician calendar for surgeries and clinical appointments.
• Compose general and routine correspondence; organize and maintain a computer calendar system including patient scheduling and paperless charting database.
• Triage incoming calls; manage a multi-line telephone system and provide triage to callers.
• Maintain administrative and confidential files; screen urgent medical calls and delegate appropriately.
• Obtain financial authorization from insurance carriers; prepare disability forms for physician’s signature.
• Maintain patient and referring physician databases; initiate and complete patient care services including scheduling referrals and consultations.
• Obtain test and lab results for patients and convey results to medical staff for surgical clearance.
• Participate in multidisciplinary programs for diagnosis and treatment of neurosurgical disorders including scheduling and testing coordination.
• Prepare and edit routine correspondence; maintain curriculum vitae and reprint files; collect CME-accredited meeting documentation.
• Manage academic calendaring, travel and reimbursements; assist with equipment and supply purchasing and maintenance.
• Support patient care services including scheduling appointments, coordinating referrals, processing medical records requests and disability forms; prepare letters.
• Assist with billing-related tasks and support the billing agency on outstanding patient balances.

Job description

UCLA Health in Los Angeles is seeking an administrative support professional to back up neurosurgery offices within the Department of Neurosurgery. The role includes organizing physician calendars, patient scheduling, and handling confidential files while coordinating clinical activities and correspondence.

Responsibilities span triage, insurance authorizations, test results handling, and involvement in multidisciplinary program scheduling and billing support.