Neurosurgery Care Access Scheduling Specialist

Atrium Health; Winston-Salem (NC); On-site; USD 22,000 - 28,000; Full time

Job summary

Atrium Health's Neurosurgery and Spine team in Winston-Salem is seeking a Scheduler to manage new patient referrals, review scheduling requirements, and coordinate appointments with referring providers and internal teams to ensure a seamless patient experience.

You will complete referrals, obtain authorizations, educate patients on insurance coverage, and guide them to the appropriate providers within their plan.

Qualifications

• Customer service experience required.
• Understanding of Insurance coverage and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Experience managing patient scheduling, referrals, and insurance authorizations in healthcare, preferably in a specialty practice.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services with internal and ancillary providers.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Reviews schedules and confirms accuracy and proper time allocation.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service experience

Insurance coverage knowledge

Medical records software familiarity

Scheduling and referrals management

Healthcare setting experience

Education

High School Diploma or GED

Tools

Medical records software

Job description

Atrium Health's Neurosurgery and Spine team in Winston-Salem is seeking a Scheduler to manage new patient referrals, review scheduling requirements, and coordinate appointments with referring providers and internal teams to ensure a seamless patient experience.

You will complete referrals, obtain authorizations, educate patients on insurance coverage, and guide them to the appropriate providers within their plan.