Neurosurgery & Spine Care Scheduler

Atrium Health; Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Atrium Health in Winston-Salem, NC seeks an experienced Scheduler to support the Neurosurgery and Spine team. You will manage new patient referrals, coordinate appointments, review scheduling requirements, and partner with referring providers to ensure a seamless patient experience.

Responsibilities include obtaining authorizations, educating patients on insurance coverage, coordinating procedures and testing, and following up to prevent care gaps.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.
• Experience managing patient scheduling, referrals, and insurance authorization processes in healthcare.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Scheduling

Referral coordination

Insurance coordination

Customer service

Education

High School Diploma or GED

Tools

Medical records software

EHR systems

Job description

Atrium Health in Winston-Salem, NC seeks an experienced Scheduler to support the Neurosurgery and Spine team. You will manage new patient referrals, coordinate appointments, review scheduling requirements, and partner with referring providers to ensure a seamless patient experience.

Responsibilities include obtaining authorizations, educating patients on insurance coverage, coordinating procedures and testing, and following up to prevent care gaps.