Spine Care Scheduler & Referrals Coordinator

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Paid time off (PTO)

Flexible Spending Accounts

Adoption assistance

Retirement plan with employer match

Job summary

Advocate Health assists Patients and providers by coordinating referrals, obtaining authorizations, and scheduling within the Neurosurgery and Spine team. This role focuses on improving patient access to specialized care and ensuring a seamless patient experience.

The Scheduler handles new patient referrals, reviews scheduling requirements, and collaborates with referring providers and internal teams to prevent care gaps.

Qualifications

• High School Diploma or GED required.
• Knowledge of Insurance coverage and Medical Necessity policies preferred.
• Customer service experience required.
• Experience managing patient scheduling, referrals, and insurance authorization processes in a healthcare setting, preferably within a specialty practice.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Scheduling coordination

Education

High School Diploma or GED

Computer experience

Knowledge of medical records software

Experience managing patient scheduling, referrals, and insurance authorization processes

Tools

Medical records software

Insurance authorization systems

Job description

Advocate Health assists Patients and providers by coordinating referrals, obtaining authorizations, and scheduling within the Neurosurgery and Spine team. This role focuses on improving patient access to specialized care and ensuring a seamless patient experience.

The Scheduler handles new patient referrals, reviews scheduling requirements, and collaborates with referring providers and internal teams to prevent care gaps.